Customer Support Specialist - Fixed Term Contract - Auckland South

Customer Support Specialist - Fixed Term Contract - Auckland South

Join Tourism Holdings Limited (thl)

Tourism Holdings Limited (thl) is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, the USA, and the UK.

Our brands include maui, Apollo, Britz, Cheapa Camper, Hippie, Mighty rentals, and more.

We also design motorhomes through Action Manufacturing and create digital products via thl Digital.

Objective / Purpose :

We are looking for 3 people as a Customer Support Specialist to provide high-quality on-road customer support by resolving issues and concerns quickly and effectively.

Your role will support the wider business in complaint resolution and process insurance claims using thl's electronic and manual systems.

Responsibilities :

Deliver exceptional service to customers, contributing to their unforgettable holiday experiences

Resolve product or service issues by clarifying the problem, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution

Tailor solutions to balance customer and business requirements

Build strong relationships with external suppliers

Maintain knowledge of thl fleet and the geography of New Zealand

Complete assigned tasks accurately, professionally, and promptly

Handle customer complaints positively and escalate appropriately when required

Act as a Subject Matter Expert for branches and departments in complaint resolution

Actively participate in the thl Health and Safety system

Represent the company in alignment with thl's purpose, vision, and brand pillars

Other duties as required by your manager

Skills and Attributes :

Analytical skills

Strong communication and interpersonal skills

Multi-tasking and time management

Leadership and coaching abilities

Problem-solving skills

Reliability and adaptability

Proactiveness and continuous improvement mindset

Experience with Microsoft Office applications (D365, Outlook, Excel)

Requirements :

Relevant qualification in a related field is desirable

Excellent customer service and interpersonal skills

Experience in managing written correspondence is desirable

Experience with complaint resolution is essential

Ability to work under pressure

Reliable team player able to work collaboratively

Willing to work flexibly, including weekends and public holidays with prior notice

Available to work on a rotating roster over 7 days - 5 days on 2 days off between 7am - 9pm (hours can be extended over summer period with notice)

Competitive wage and comprehensive company benefits

Flexible work environment that embraces travel and experiences

Diverse and inclusive team culture

Free use of Motorhome within 90 days of employment

Ready to Join Our Team?

If you're an effective communicator with an enthusiastic, proactive attitude, and have the skills and experience listed above, we'd love to hear from you!

#J-18808-Ljbffr