Technical Support Specialist page is loaded## Technical Support Specialistremote type : Hybridlocations : Aucklandtime type : Full timeposted on : Posted Todayjob requisition id : RP1034743At F5, we strive to bring a better digital world to life.
Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.
We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people.
That means we obsess over how to make the lives of our customers, and their customers, better.
And it means we prioritize a diverse F5 community where each individual can thrive.
- Role Overview :
- This unique opportunity is ideal for a motivated technologist with broad skillset to deliver technical solutions to enable our workforce in a fast-paced environment.
You will tackle problems, repair relationships, and document technical interactions related to Windows 11, macOS clients, and our infrastructure systems.
To help deliver these services, we are looking for an advanced Service Desk Coordinator with a deep knowledge of modern end-user computing solutions including mobile technologies.
In this hybrid role, you will also develop system administration and platform skills to support the server and network infrastructure for the company.
You will be empowered to own and deliver technologies that enable our business users to be agile and flexible in terms of the way they work.
What You'll Do :Evaluate, Test and recommend new technology as it relates to the end userProvide IT Operational support by resolving incidents, requests, and problems associated with various IT systemsJAMF / SCCM package creation administration and supportInterface with other Digital teams to solve complex issuesCreate / Maintain support solutions and documentation for service deskEnsure ongoing communications regarding system issues / activities with all stakeholders : department executives and managers, end users, Digital staff, vendors, customers, etc.Aid technical staff, leads large complex projects and conference room managementResponsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policiesPerforms other related duties as assignedWhat You'll Bring :Bachelor's degree in computer science, or related field OR equivalent work experience in a technical discipline related to Information Technology that demonstrates technical competencyMinimum of two (2) years as Desktop Support Analyst or equivalentShow us 3+ years of strong customer service experienceCompTIA (or similar) certifications are preferred such as A+, Security+, and Network+JAMF certifications are preferred such as Jamf 100 or greaterMicrosoft certifications are preferred such as M365 Certified : Modern Desktop Administrator Associate or greaterAdministrator-level knowledge of client management systems : Configuration Manager, Jamf, and Microsoft IntuneWorking knowledge of Device Trust, both Client and Tooling.Azure, Intune & Jamf
Advanced understanding and promotion of end user technology standards for hardware, OS, core applications, and peripheralsAdvanced troubleshooting capabilities of M365, Windows 11 and macOS clientsWorking knowledge of directory services (LDAP, AAD, AD) and M365 stackWorking hands-on familiarity with networking (TCP / IP) and server equipment, operating systems (Windows 2010 / 2011 / Linux), infrastructure application (DNS / SMTP / DHCP, etc.), storage systems, and IT infrastructure operationsWorking knowledge of conferencing rooms solutions, i.e. Teams / Zoom / SlackProactively automate, streamline and simplify engineering processes and routine tasksOperates in a minimal directionGood Problem Analysis and Solving Skills : ability to fix a complex issue down to potential contributing components, identify root cases if possible or capture supporting evidence for customer concernWhat You'll GetHybrid working modeCareer growth and development opportunitiesRecognitions and RewardsEmployee Assistance ProgramCompetitive pay, , and cool perksDynamic Interest GroupsApply if you believe your own unique capabilities can contribute to the success of this role and our organization!#LI-SP5The Job Description is intended to be a general representation of the responsibilities and requirements of the job.
However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com orEqual Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.
F5 offers a variety of reasonable accommodations for candidates.
Requesting an accommodation is completely voluntary.
F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.
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