Customer Service & Sales Consultant - Full Time - Auckland Central

Customer Service & Sales Consultant - Full Time - Auckland Central

Organize unforgettable holidays and ensure high customer satisfaction.

Join a dynamic team with opportunities for growth and development.

Be part of an award-winning company with a focus on authentic experiences and sustainability.

Organize unforgettable holidays with Kiwi Experience.

Assist operations, ensure safety, profitability, and high customer satisfaction.

Apply now!

About Us :

Kiwi Experience is an award-winning tour operator that connects thousands of people on a yearly basis with unforgettable, personalised experiences.

As part of Tourism Holdings Limited (thl), we are dedicated to providing our customers with the best possible Kiwi adventure.

With over 35 years in the industry, Kiwi Experience offers a guided yet flexible travel experience, allowing passengers to explore New Zealand at their own pace.

Our local driver guides are experts in New Zealand's culture and destinations, ensuring a hassle-free and enriching journey.

The Role :

As a Customer Service & Sales Consultant, you will organise and provide our customers with itinerary and product recommendations.

You will assist the operations and on-road teams to ensure Kiwi Experience runs safely, profitably, and delivers high customer satisfaction.

Key Criteria :

Minimum of 3 years' experience in customer service / contact centre (preferably in the tourism / hospitality industry)

Positive, enthusiastic, and proactive attitude

Demonstrated sales skills

Outgoing personality and team player

Ability to relate to the backpacker market and the Kiwi Experience brand

Effective verbal and written communication skills, especially with non-native English speakers

Tough-minded and able to manage tough decisions

Competent computer user with the ability to learn new systems

Demonstrated administration skills in a customer service environment

Great problem-solving skills and adaptability to change

Ability to work on a flexible roster, including weekends and public holidays

Responsibilities :

Greet people enthusiastically and provide sound solutions to queries

Respond professionally to all enquiries fully and accurately

Assist with booking requests, problem resolution, and general information

Sell suitable products and up-sell when appropriate

Efficiently process bookings for agents, passengers, drivers, hostels, and other associated companies

Provide details of relevant offers and seek a sale from every enquiry

Ensure all monies are accounted for and entered correctly into the systems

Maintain accuracy while updating manifests by phone and complete all daily tasks

Work effectively and contribute to both the immediate reservations team and the wider Kiwi crew

Ensure the office is secure at night and the front counter is not left unmanned during office hours

Support the Customer Experience Manager, Operations Manager, Supervisors, and fellow colleagues as required

Actively participate in the thl Health and Safety system

Perform other duties as required

What We Offer :

A supportive and dynamic work environment

Opportunities for growth and development

Competitive pay and benefits

If you are passionate about providing exceptional customer experiences and meet the key criteria, apply now to join our team at Kiwi Experience!

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