Travel Consultant

THE KIWI TOUR COMPANY LIMITED T / A MaiTrip is growing in travel industry. We sell domestic and international air tickets along with tour packages and cruises. We also assist our clients with the best deals on accommodation, rental cars and travel insurance. We are looking for 2 Travel Consultants to service our customers for our Grafton store in Super City Auckland.

The job is full time permanent with minimum of 30 hours per week in Auckland region. You will be paid $29-35 depending on your skills and experience.

The role requires you :

• Daily processing of bookings, amendments and cancellations ensuring a response / confirmation to all booking requests the same day.
• Confirming all bookings into Tour plan with correct status, margin and price codes
• Liaising with Manager / Director to source necessary information for customer requests, including quotes.
• Answering queries and calculating quotes from customers or agents.
• Ensuring client customer service issues are addressed promptly.
• Maintaining profitability of files by following the file checking procedure
• Research, Analyse and recommend ways of improving operations and products and services offered to customers.
• Actively respond to customer feedback and show initiative to address suitable outcomes to customer enquiries.
• Managing work priorities to ensure that all clients are receiving service as per contractual obligations.
• Active participation in team

Education & Experience

Level 1 or equallent

Applicant with relevant travel industry expereince will be preferred .

Appropirate traning will be provided to the right applicant

Apply now with you CV and cover letter And let your career take off with MaiTrip