Project Manager

Overview

Leadership role managing workflow across 4 sites, working with installers

Daily problem-solver - keep jobs on track and challenges under control

6 : 30am starts to ensure daily engagement with installers out of the warehouse

Step into a leadership role that's equal parts people, problem-solving, and pace—make your mark in a respected flooring group.

This role would suit either a seasoned flooring professional stepping into operations leadership, or a sharp, well-organised administrator with solid flooring knowledge ready to take the next step.

The Company

This is a trusted, long-established name in the flooring industry and proudly operates under a household flooring brand.

Known for their strong reputation and loyal customers, the group delivers carpet, vinyl, laminate and timber flooring solutions to both residential and commercial clients.

This role will focus mainly on residential projects.

With multiple sites and a busy team of employee and contract installers, we are looking for a dedicated Operations Manager to ensure the delivery of projects is slick, to time, budget and any issues are sorted smoothly, every single day.

The Job

This role is all about ensuring the installer teams have what they need to get jobs done right, on time, and with excellent customer outcomes.

You'll be in the warehouse early, actively engaging with installers, checking in daily, and keeping workflow on track across four sites.

Your ability to juggle priorities, solve problems quickly, and communicate clearly with everyone – from installers to managers, drivers to customers – will be the key to success.

Your daily responsibilities

Overseeing installer workflow and scheduling across 4 branches

Monitoring job progress and juggling jobs and installers around when required

Building trust and respect with installers by working alongside them

Being the "go-to" person for troubleshooting on-site challenges

Diffusing customer concerns and ensuring issues are resolved promptly

Maintaining excellent organisation and administration of job schedules, documentation and updates

Liaising across the business to keep everyone informed and on track

What We're Looking For

We're after someone who is highly organised, practical, and people-focused.

Flooring knowledge is important (installation, prep, products), but equally critical is the ability to build respect and trust with a diverse team.

Key skills and attributes

Solid background in flooring, building, or related industries

Proven ability to manage workflow and schedules in a fast-paced environment

Resilient – calm under pressure, able to adapt when "things go wrong"

Strong communication skills – able to connect with installers, managers, and customers alike

Problem-solving mindset with a knack for diffusing difficult situations

Confident administrator with excellent organisational skills

Willing to be hands-on in the warehouse every day

If you're ready to step up and take ownership of this integral role for the business please apply by sending your CV to Cherie Hill today.

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