Senior Administrator And Immigration Support

This role supports the operational and client-facing functions of HCA Immigration Limited, focusing on immigration case management, administrative coordination, and customer relationship management.

The position requires a strong understanding of immigration processes, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

• hours per week

What You'll Do :

Support Licensed Immigration Adviser with visa processes

Manage client files and timelines

Communicate with clients, migrants and employers

Provide administrative and compliance support

Prepare service agreements, MoUs, and onboarding documentation

Maintain digital and physical records in line with privacy and compliance standards

Provide timely updates and guidance throughout the immigration process

Handle escalations professionally and empathetically

Monitor changes in immigration policy and update internal processes accordingly

Interpret legislation relevant to immigration and employment.

Provide support and updates to HCA Immigration staff overseas

Continuous Improvement

Identify opportunities to streamline processes and improve efficiency

Contribute to the development of best practices and internal policies

Participate in team discussions to enhance service delivery and client experience

What We're Looking For :

NZQF Level 4 qualification or higher, prefer a relevant university degree

3+ years in admin, immigration, or customer service

Strong communication and attention to detail

Proficiency in Microsoft Office (Ezymigrate experience a plus)

Desirable :

Knowledge of AEWV & NZ immigration policies

Experience with migrant communities

Multilingual skills (Tagalog / Bisaya)

Why Join Us?

Supportive team

Make a real impact on people's lives

Apply online.

Only shortlisted applicants will be contacted.