Administrator - Hospitality Support Services

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

This role is unique because you'll administer a wide range of essential services.

From providing front-line customer support at our busy enquiries desk, to coordinating meeting rooms, issuing ID cards, and overseeing uniform distribution, you'll ensure everything runs seamlessly.

You'll support the key administrative processes that keep our hospital running smoothly, and create a welcoming experience for patients, visitors, and staff alike.

Be ready to build strong relationships and become an indispensable part of our dedicated team.

If you're a quick learner who goes the extra mile and thrives in a supportive team, this is for you!

We need someone who is a quick learner, tech-savvy, and possesses great customer service skills.

You'll be someone who consistently goes the extra mile and is a true team player, ready to contribute to our collaborative environment.

This is a 0.4 FTE role, working 32 hours per fortnight.

Shifts are rostered between 7 : 30 AM and 8 : 00 PM, Monday to Friday, and 8 : 00 AM to 4 : 30 PM, Saturday and Sunday.

Shifts will be mostly 4 hours in length, with some 8 hour shifts as roster requires it.

You will be based at Waikato Hospital.

Key responsibilities of the role :

• Provide Front-Line Customer Service : You'll be the welcoming first point of contact for patients, visitors, and staff, assisting with enquiries, directions, and managing the busy enquiries desks.
• Deliver Comprehensive Administrative Support : This includes handling general office duties, precise data entry, report generation, and managing service orders and invoicing.
• Coordinate Essential Hospital Services : You'll oversee meeting room bookings, set up AV equipment, prepare catering spaces, and manage uniform distribution from sizing to returns.
• Manage ID Cards and Support Operational Needs : You'll be responsible for issuing ID cards and assisting with crucial tasks related to linen, laundry, and cleaning audits.
• Assist with Volunteer Coordination : Your role will also involve supporting the daily monitoring, data collection, and recruitment efforts for hospital volunteers.

Click here to view the position description.

About you

Skills and experience youll need to be considered for the role :

• Profanely in English language
• Demonstrated ability with customer service, and written and oral communication.
• Experience in administrative support / receptionist / office.
• Proven competency in computer skills Microsoft Office
• Ability to use initiative, and be organised and methodical with processes.

About our Service

The Hospitality Support Services team plays a crucial role in creating a seamless and supportive environment for all our staff, visitors, and most importantly, our patients.

Our department is dedicated to providing top-notch services in meeting room coordination and AV, catering, ID cards issuance, uniform distribution, cleaning and sanitation, linen management, washroom maintenance, facilities management, rural security and attendants, Enquiries desks, and the seamless integration of volunteers and chaplains.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.

We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click Apply online or apply via our Waikato Careers website by clicking here.

All applications must be submitted through our online careers portal before 11 : 59 pm on 20 November

If you have any questions about the role, please contact Shivani Kulkarni at

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.