Assistant Manager, Data Management Centre (Ssc)

The Assistant Manager, Data Management Centre (SSC), supports HR Shared Services by overseeing accurate data processing, maintaining compliance with audit and policy requirements, and ensuring timely delivery of employee-related transactions.

The role leads a team in managing SAP data integrity, partners with internal stakeholders, and drives workflow improvements to enhance service quality and operational efficiency.

What You'll Do :

Lead & Oversee Daily Operations

Motivate and guide a team of officers to meet Service Level Agreements (SLAs) with Business Partners and deliver reliable HR data services.

Manage HR Data & System Transactions

Ensure accurate, timely input of employee and company data in SAP, aligned with audit, compliance, and confidentiality requirements.

Collaborate with Key Stakeholders

Work closely with Payroll, Business Units, GHR, and IS teams to support pay runs, address queries, and implement policy or system changes.

Drive Process Improvements

Identify gaps, conduct root-cause analysis, streamline procedures, implement enhancements, and update SOPs and training materials.

Support Governance & Reporting

Handle employee data requests, prepare reports, respond to audit queries, and ensure data integrity for internal and external stakeholders.

What You'll Bring :

Education & Experience :

Bachelor's degree in business, Information Systems, or a related discipline — or a Diploma with 1–2 years of relevant experience, preferably in a Shared Services environment.

Systems Knowledge :

Hands-on experience with SAP or an equivalent HR Information System is an advantage.

Communication Skills :

Good oral and written communication skills, with the ability to interact professionally with stakeholders.

HR Domain Knowledge :

A thorough understanding of HR practices, policies, and procedures.

Professional Attributes :

Detail-oriented, discreet with sensitive data, and able to work both independently and in a team-based setting.

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