Network Communication Specialist - Real Time, Digital Channels And Content

Network Communication Specialist - Real Time, digital channels and contentDevelop and deliver communications to ensure customers can confidently navigate the transport network.

Manage and update real time content in digital channels including the AT Mobile app, AT and NZTA Journey Planner websites, social media pages, Google Maps, digital motorway signs.

Based in Takapuna – Auckland Transport Operations Centre, this is a full-time, permanent position with late shift hours : 12 : 30pm to 9 : 00pm.Our Network Communications – Real Time team is responsible for the development and implementation of communication plans and daily operation of real time digital channels to ensure customers can confidently navigate the transport network and be informed of changes or disruptions.Deliver high-quality communications (proactive and reactive) that support the public through changes and disruptions to the transport network.Create and publish content for web, apps, social media and digital network signage.Draft media releases and responses.Work with the creative team to brief and deliver designs for signs, wayfinding, social media and in-station campaigns about upcoming events or changes on the network.Work and communicate effectively in a control room environment, taking and carrying out instructions promptly, diligently and effectively.Attend event / incident briefings to assess risks and develop key messages, communication and contingency plans for events and incidents on the transport network.Work collaboratively with and influence comms and engagement colleagues across the organisation.Provide real time communication support as part of the Public Information Management team in a major incident or emergency.Support the team with rapid response to issues or urgent requests, including drafting communications materials.To be successful, you will bring experience in communications or a similar field, excellent communication skills, and the ability to work under pressure.

You will be digital savvy, able to use and manage various digital platforms and systems to quickly publish content.Experience in communications or a similar field such as journalism, digital content, social media, marketing, emergency / incident or other real time communications.Excellent communication skills, particularly in the fast and accurate preparation and issue of communications and media management.Calm under pressure – able to respond on your feet and prioritise effectively, in a changing situation.Digital savvy – able to use and manage various digital platforms and systems to quickly publish content, and understand how to tailor messages to the platform and its audience.Strong understanding of media, political, community and reputational environment.Excellent relationship management skills, and be able to proactively build trusted relationships.A collaborative working style, able to work as part of a team and within a wider matrix structure.We offer a range of benefits, including 5 weeks annual leave, and the opportunity to make a difference with worthwhile and meaningful work.

Waka Kotahi is an equal opportunity employer (EOE), and we welcome applications from all qualified candidates.

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