Senior Network Communication Specialist (Real-Time)

Develop and deliver communication strategies and plans to ensure customers can confidently navigate the transport network

Manage and update real time content in digital channels including the AT Mobile app, AT and NZTA Journey Planner websites, social media pages, Google Maps, digital motorway signs.

Based in Takapuna – Auckland Transport Operations Centre

Full-time, Permanent position

Mainly office hours Mon-Fri with some early morning, late evening and weekend work required.

Te Whiwhinga mahi | The opportunity

Our Network Communications - Real Time team is responsible for communicating transport changes and disruption through digital channels to ensure customers can confidently navigate the transport network.

If you've worked in digital marketing, social media, a digital newsroom, websites, app and digital content, media, SEO or a similar area and are interested in being part of an exciting, real-time team that keeps the Auckland motorway and public transport network running, this could be the role for you.

This team is a new joint team with Auckland Transport and NZTA and we are at the beginning of a journey to bring communications together for an integrated "One Network" approach on behalf of both organisations.

As Senior Network & Disruption Communication Specialist (Real time), you will play a key role in defining and delivering the strategy, including reviewing and improving communications channels, technology and real-time processes in the control room at the Auckland Transport Operations Centre (ATOC).

Your work will focus largely on reactive / real time issues e.g. major rail disruptions, emergency services incidents or protests, and your work will help our customers get the information they need; in the channels they need them, to improve their travel experience across the city.

You will work in a matrix environment with media, marketing, transport planning, and multiple agencies including AT, NZTA, NZ Police, media agencies and infrastructure project, creative and communication teams, to ensure ATOC maintains a high standard of consistent, external communications about the transport network.

Key responsibilities include :

Providing communication support in a major incident or emergency.

Constantly improving communication channels, and more strategic work to improve outcomes for customers.

Taking a leadership role in the team to coach and mentor others and support them through changes and improvements.

Create and publish content for web, apps, social media and digital network signage.

Work with the marketing, events and creative teams to assess and improve how we design / deliver signs, wayfinding, social media and in-station campaigns about upcoming events or changes on the network.

Collaborate with and influence internal stakeholders to identify impacted customers, communities, and external stakeholders, assess risks and develop relevant plans.

Work collaboratively with and influence comms and engagement colleagues across the organisation.

Support the organisation with rapid response to issues or urgent requests, including drafting communications materials.

Review and approve travel / network related communications drafted by other teams / contractors.

View the position description

here

Ko koe tenei | About you

To be successful you will bring :

Extensive experience in marketing, communications, events, digital content, or a similar field such as journalism, emergency / incident or other real time communications

Excellent verbal and written communication skills, particularly in the fast and accurate preparation and issue of communications and media management.

Calm under pressure – able to respond on your feet and prioritise effectively, in a changing situation.

Digital savvy – able to use and manage various digital platforms and systems and understand how to improve them.

Strong understanding of media, political, community and reputational environment.

Excellent relationship management skills, and be able to proactively build strategic and trusted relationships,

Planning and prioritisation, able to establish and lead projects through to completion independently.

A collaborative working style, able to work as part of a team and within a wider matrix structure

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public service.

Mo matou |About Us

ATOC is a joint venture between Auckland Transport and NZ Transport Agency Waka Kotahi which works behind the scenes to ensure our network keeps moving and that whoever uses it has a safe and efficient journey.

Based at Smales Farm in Takapuna, ATOC is a 24 / 7 operation responsible for real-time monitoring of the network for both planned and unplanned events, ensuring the right responses are made in a timely manner to deliver safe journeys for our customers. Additionally, this centre is the eyes and ears of the urban and highway One Network, monitoring a total of over 11,000km of state highways, alongside the Wellington Transport Operation Centre (WTOC).

Ka whiwhi koe i te aha | What you will get in return

This is an opportunity to make a difference with worthwhile and meaningful work that will impact the future of our network, while also investing in you personally with growth and development opportunities.

Along with our

benefits

including 5 weeks annual leave, we offer the NZTA Life, Income Protection and Critical Illness Insurance scheme for permanent employees.

Ready to take the next step in your career? We'd love to hear from you.

Ra Katinga | Applications close :

13 October

For further information, email :

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.