Employment Support Representative | Kaihapai Moni Oranga

Overview

Based at Job Connect Contact Centre Services, in Ellerslie - Auckland.

Our Job Connect team is energetic, supportive, and driven by a shared passion for helping people into sustainable employment.

We work in a high-trust, high-performance environment where collaboration, adaptability, and client-centred thinking are at the heart of everything we do.

You'll be joining a diverse and inclusive group that celebrates one another's strengths and strives to deliver meaningful outcomes for our clients, every single day.

Whether it's bouncing ideas, celebrating wins, or navigating complex challenges—we do it together, with purpose and Manaaki.

This is a fast-paced environment, often with changing priorities.

This role requires you to be highly organised with your time management and to be solutions oriented.

As an Employment Support Representative, you will engage directly with clients who call through our 0800 phoneline as well as manage client employment, education and training calls referred in from Work Brokers and Case Managers.

You will need to be confident in your ability to have meaningful conversations about employment and help clients who are seeking more information and help with applying for vacancies.

Responsibilities

The key to being successful in this role is your ability to keep customer satisfaction at the core of every decision and behaviour, by having great customer focus and adaptability to different personality types.

You will need to be able to quickly build professional, collegial relationships as you work with Case Managers and Work Brokers across the regions.

You will need to bring attention to detail and take pride in being accurate in your work, and most importantly provide excellent client service by demonstrating MSD's values with every client you speak to.

Engage with clients via the 0800 helpline and handle inquiries related to employment, education and training.

Communicate effectively with clients over the phone, using strong active listening skills and asking insightful questions.

Build professional, collaborative relationships with Case Managers and Work Brokers across regions.

Demonstrate attention to detail and accuracy in work processes.

Model MSD's values and provide high-quality client service.

Qualifications / Attributes

A strong passion and purpose for helping New Zealanders seeking employment opportunities.

Proven experience with recruitment coordination activities.

Be adaptable, resilient, and able to quickly think on your feet.

Well-developed interpersonal skills with excellent written and verbal communication.

Proven experience and confidence in asking effective questions, with strong active listening when speaking with clients over the phone.

Demonstrated ability to build professional and collaborative working relationships.

Adaptability to learn quickly and move between processes and systems, with confidence in using MSD IT systems.

Eagerness to learn and grow.

Efficient, accurate, and well-organised work style.

Ability to use quality conversations to help clients work through their situation and provide a positive phone experience.

These are full-time (37.55 hours per week) opportunities.

You will be rostered to work shifts, usually between 7am and 6pm.

We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.

Salary

Salary | Utu-a-tau :

$61,466.00 - $73,903.00

How to apply

To apply, click the

'Apply Now'

button to upload your CV, Cover Letter, and complete the online application form.

Note : Your Cover Letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

Candidates must upload a Cover Letter and CV to be eligible to progress to the next step of an online video assessment stage.

All applications must be made online.

If you have any queries, please contact Maureen at

• or call .

Internal MSD Employees

– please apply through your myHR portal at work to ensure your myHR profile is visible as an internal candidate.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Joining MSD means being part of a whanau that celebrates the diversity each individual represents.

We show manaaki, care about wellbeing and success, and want everyone to thrive in a supportive and inclusive working environment.

We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their potential and aspirations.

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