Technology Support Specialist

We're not just another workplace we're a team of like-minded people striving to make a realdifference to the lives of as many Kiwis as we can.

Trust is what makes us who we are.

We're passionate and committed to doing the right thing by caringfor each other, our customers and our communities.

We know you're brimming with potential and so arewe.

Let's continue our journey together.

We're not just another workplace, we're a team of like-minded people striving to make a real difference in the lives of as many Kiwis as we can.

Trust is what makes us who we are.

We're passionate and committed to doing the right thing and caring for each other and our customers.

We work together to support our people and communities when they need us most, and that includes you.

We know you're brimming with potential and so are we.

Let's continue our journey together.

What you'll be doing :

Duetosomemovementwithintheteam,wehaveanexcitingroletojoinourHelp Desk teamworkingpredominatelyfromourAuckland based office,where you will provide exceptional service desk support to our users.

Your every day will be taking calls from our 0800 number and helping our users by managing, resolving and redirecting tickets in Service Now.

Your people-focused approach will ensure that the level of service will align with our values and strategy.

You are our first level of technical support where you will be troubleshooting and resolving ICT related hardware, software and telephony issues.

Your can-do attitude will see your day be filled with :

Managing service desk tickets, from service desk to other support areas within the wider IT team and following up on outstanding tickets, providing updates to users

Ensuring that end-user documentation is well-maintained and up to date

Identifying ICT incidents and ensuring that all information is accurately captured and escalated through to our service delivery team

Escalating complex issues to the appropriate team and tracking resolution

Training AAI staff in the use of technology helping our people make the most out of the tools we provide them and promoting self-service

A bit about you :

You're the kind of person who loves to help people ensuring you are assessing our users' needs to resolve their technology issues

You will have confidence in using multiple ICT systems at an advanced level and have the ability to multitask in a fast-paced environment

Previous experience in a service desk or contact centre role is a must along with your ability to problem solve and troubleshoot

Ideally, you will have a professional certificate in a related discipline or be working towards an industry qualification(s)

Why you'll love working with us :

We have an inclusive and supportive environment and believe every voice matters.

We believe in investing in our people and creating an inclusive space that provides opportunities for all.

We're committed to making our people's wellbeing a top priority, with benefits such as an annual wellbeing allowance, and flexible working.

We offer great discounts on our products and retail partners, like up to 50% off our car, home, and contents Insurance, as well as a generous $1500 refer-a-friend bonus.

Our culture and care for our people can be seen in our outstanding engagement and tenure.

We believe the most important investment we can make is in you.

Do you think you have the passion, collaboration, imagination, and values that match your own?

Apply & upload your resume today.

We are working on a quick turnaround for this role, so applications close on the29th September 2025

Being part of our team comes with good perks.

We offer a range ofbenefits with something for everyone :

5 additional days of domestic leave

Free life insurance

An annual paid volunteer day of your choice

Four weeks of paid parental partner leave

Parental leave bonus, that tops up the Government contribution to100% of your salary for 20 weeks

Access to our confidential employee support network

$250 annual wellbeing allowance

Three free confidential counselling sessions each year via Raise

We help your money go further :

Discounts on NZAA products including AA Home Response, AA Health,AA Life and AA Pet Insurance.

Free NZAA Membership

$1,500 bonus for successfully referring friends and family to workat AA Insurance

Up to 50% off AA Insurance products

Supplier and retail discounts at JB Hi-Fi, Noel Leeming, Bunnings,PB Tech and more

We value you :

Additional leave for long service

Milestone anniversary gift vouchers

Study leave and support options

Access to Udemy; our online learning portal

Annual share in success bonus and salary review

You are you :

Eligible employees can take a career break

Ability to purchase additional lifestyle leave

Hybrid working options to suit your needs

Diversity, Equity, Inclusion & Belonging

Looking after, supporting and protecting people is in our DNA, and thisstarts with our people.

We have an inclusive and supportive culture,full of people who are encouraged to bring their true self to work.

AAInsurance strives to create an internal community that is driven byacceptance, education, and celebration of the uniqueness of every personwho works here.

This includes providing the right support for all ouremployees, through initiatives such as our Gender Affirmation Policy,broader Diversity, Equity, Inclusion and Belonging (DEIB) strategy andour Employee Action Groups that promote inclusivity and respect.

Our Employee Action Groups are responsible for identifying initiativesto meet the needs of members of their groups.

Driving initiatives andchange, our variety of Employee Action Groups are welcome to allemployees and allies who support and advocate for initiatives from alldifferent roles, backgrounds and parts of Aotearoa.

As an organisation we've chosen to report on thepay gap at AA Insurance to help create fair outcomes for all employees.

Gender pay equityisabout ensuring people performing the same role are paid the same,regardless of gender, and that women and men performing different workof equal or comparable value are paid equitably.

Measuring andunderstanding our pay gap is an important step in taking action andachieving gender pay equity.

The rAAInbow EAG is a passionate group of individuals and allies lookingto create a leading LGBTTQIAP+ workplace and championing the community.

The Wahine EAG's purpose is to ensure women feel represented, heard andconfident to advocate for themselves and for change that positivelyinfluences their lives.

The Arawa Hokule'a EAG is driven by our passionate EAG members andallies at AA Insurance to help connect, educate and celebrate all thingsMaori and Pasifika, while ensuring our traditions and cultures aretreated respectfully and fairly.

The Neurodiversity EAG's purpose is to promote awareness andunderstanding, work towards equity and help our people to understand andnormalise differences in brain types and different ways of being.

Culture

We provide our people with a safe and supportive environment where everyone's voice matters.

We grow,nurture and promote a diverse and inclusive workforce to bring the best out of our people.

Our teamsare passionate and driven by the difference they can make to the lives of New Zealanders.

Our values

It's our vision to earn the trust of every New Zealander by protecting what matters most.

Our genuine values guide the way we act and go about doing things.

Every member of our team plays an important role to bring our purpose of caring, helping and getting things sorted for our customers.

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