Case Management Support Officer

Overview

Requisition ID -Posted - Auckland - Fixed Term FT

• Multiple Positions based at Henderson and North Shore Policing Centre
• Police Employee
• 12 Month Fixed Term – Full Time
• LAV
• JR :

Stand at the stern of the canoe and feel the spray of the future biting at your face

About the role

Applications are sought for full-time administration officers who will support the Waitemata District Investigation Support Unit (ISU).

The ISU works in close partnership with the retail sector and is responsible for the triage and timely investigations of volume crime files to support Area-based investigations and priorities. The unit also provide guidance to retail shop owners to prevent or limit future crime occurring

This is a great opportunity to be part of a small highly driven team and spirited team that delivers quality support service to the Waitemata District. You will be assisting with the gathering of evidence, and collating volume crime files, to enable the apprehension of the suspects.

The successful applicant will need to have a victim focused mindset and a passion for delivering an exceptional service.

Key Accountabilities

What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours,your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Additional Information

We have positions based at both Henderson and North Shore Policing Centre, Waitemata. Hours are Monday – Friday.

Applicants must have New Zealand or Australian citizenship, or Permanent New Zealand Residency.

Successful applicant must reside in Tamaki Makaurau (Auckland).

Previous policing investigative knowledge is advantageous but not essential.

A sound knowledge of computer applications, in particular, Microsoft Office, and Outlook.

This role is Individual Contributor / Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

This position is covered by a collective agreement and salary will commence between $63,527 and $66,312 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note : Deadline for applications is 5pm on Thursday 30th October 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact :

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