Guest Service Agent

Overview

At The Sebel Auckland Viaduct Harbour and The Sebel Quay West Auckland, your growth is more than a possibility — it’s a promise. With hands-on training, global support from the Accor network, and guidance from experienced colleagues, we nurture ambition and talent at every stage. Located in the heart of Auckland’s vibrant waterfront and CBD, our two premium apartment-style hotels combine premium comfort with stylish personalised service. Surrounded by the city’s best dining, entertainment, and culture, they are destinations in their own right - offering unforgettable stays for leisure and business travellers alike. As part of the Accor network, we deliver heartfelt hospitality, celebrate diversity, and offer a dynamic environment where no two days are the same.

Job Description

We are looking for a warm, energetic, and guest-focused Guest Service Agent to join our dedicated team and help us continue to create exceptional stays. Reporting to the Front Office Manager, as a Guest Service Agent, you will be at the heart of our hotels and the friendly face guests see first and the trusted support they rely on throughout their stay. No two days are the same, and you will enjoy a varied role that combines front desk operations with genuine guest interactions.

Responsibilities

• Deliver service excellence at every stage of the guest journey, from check-in to check-out.
• Be the first point of contact for guests, providing warm welcomes and tailored assistance.
• Handle front office tasks such as processing reservations, managing guest accounts, and promoting hotel services.
• Replenish and check minibars for arriving and in-house guests.
• Answer guest queries and phone calls with professionalism and efficiency.
• Reconcile cashier floats at the end of your shift, maintaining accuracy and compliance.
• Introduce non-members to the ALL - Accor Live Limitless loyalty program and highlight its benefits.

Qualifications

Additional Information

Ready to step up and make your mark in Auckland’s premium waterfront hotels?

Apply today with your CV and cover letter today for immediate consideration!

Our commitment to Diversity & Inclusion : We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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