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Guest Service Agent

Guest Service Agent

Avani Hotels and ResortsAuckland, Auckland, New Zealand
30+ days ago
Job description

Overview

AVANI Auckland Metropolis Residences are looking for a full-time, 32 hours per week, Guest Service Agent who is passionate about providing excellent customer service to join the team.

You will guide guests through their stay with a welcoming and warm presence, handling check-ins and check-outs and offering insights on local attractions and eateries. You will be remembered for superb customer service and positive energy.

Key Responsibilities

  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across channels (in-person, phone, email) to deliver exceptional service.
  • Oversee accurate processing of guest reservations, updates, and special requests using property management systems to ensure seamless scheduling and availability.
  • Act as the primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.

Qualifications

  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently deliver an exceptional standard of service with a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
  • Benefits

  • Career Growth : Learning and development programs to boost your career.
  • Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks : International accommodation discounts across our hotel brands.
  • Retail Rewards : Cashback and discounts at 400+ top retailers in AU / NZ.
  • Experiences : Discounted entertainment and activities.
  • Banking and Insurance : Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave : Parental and birthday leave.
  • Wellness Boost : EAP and tailored wellness support.
  • Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

    Employment details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Other
  • Industries : Hospitality
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