Reservations Agent

Company Description

Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport.

With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Maori heritage.

We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa's unique culture and breathtaking landscapes.

Job Description

Looking after our priority guests and managing the day to day disrupted flights and upgrades.

Manage all incoming booking inquiries, ensuring accurate input of details and maximizing occupancy across the Auckland Airport Precinct.

Provide professional, friendly, and knowledgeable support to guests, travel agents, and corporate clients.

Upsell room types, packages, and services while adhering to pricing strategies and set rates.

Ensure all guest information, preferences, and booking details are correctly recorded in the Property Management System (PMS)

Communicate guest requests and special requirements to Front Office, Housekeeping, and Food & Beverage teams for seamless service.

Keep up to date with reservation systems, loyalty programs, promotions, and brand standards to enhance guest experiences.

Qualifications

You will be :

Must have experience in reservations within multi-Hotels or Chain.

Experience in Opera Cloud, PMS systems and excel

Fluent in English, with additional languages being advantageous

Educated to A-level standard or equivalent, with a diploma or degree in hospitality management being preferred

Experienced in customer service, in the hospitality or travel industry

Highly organised and detail-oriented, with strong problem-solving skills

Adaptable and resilient, thriving in a fast-paced environment

Customer-focused with excellent communication skills

Motivated to learn and stay updated on systems and brand standards

Must be able to work varying shifts, including weekends and holidays

Positive and enthusiastic, with a passion for delivering exceptional guest experiences

Additional Information

Learn your Way- Access to our Accor Academy so you can Earn while you Learn!

Work Your Way- Flexibility to ensure a work life balance!

Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide

Accor's refer-a-friend bonus

Meals on shift

Paid Parking at Park & Ride

Paid Birthday Leave

Paid Wellness Leave

Refer a Friend Incentive

Accor's Parental Leave Scheme

Access to our Employee Assistance Program

Diversity & Inclusion

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We offer reasonable adjustments to support you.

If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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