Guest Service Agent

Overview

We are looking for a warm, energetic, and guest-focused Guest Service Agent to join our dedicated team.

Reporting to the Front Office Manager, you will be at the heart of our hotels and the friendly face guests see first and the trusted support they rely on throughout their stay.

You will enjoy a varied role that combines front desk operations with genuine guest interactions.

Responsibilities

Deliver service excellence at every stage of the guest journey, from check-in to check-out.

Be the first point of contact for guests, providing warm welcomes and tailored assistance.

Handle front office tasks such as processing reservations, managing guest accounts, and promoting hotel services.

Replenish and check minibars for arriving and in-house guests.

Answer guest queries and phone calls with professionalism and efficiency.

Reconcile cashier floats at the end of your shift, maintaining accuracy and compliance.

Introduce non-members to the ALL - Accor Live Limitless loyalty program and highlight its benefits.

Qualifications

Previous customer service experience (hospitality experience a bonus).

Confidence using computer systems, including Microsoft Office.

The ability to multitask, stay calm under pressure, and resolve issues quickly.

Strong communication skills and professional personal presentation.

A genuine passion for hospitality and a natural ability to make guests feel valued.

A positive attitude, team spirit, and a dedication to exceeding guest expectations.

Benefits and Why Work With Us

Staff meal allowance for every shift

Uniforms washed and laundered

Incredible Accor Heartist benefits – including discounted food and beverage and accommodation worldwide

Competitive pay and industry benefits

Overtime rates apply after 40 hours worked

Learning & development opportunities through the Accor Academy – Earn while you Learn!

Access to Employee Assistance Program (EAP) and wellbeing support

Be part of a globally respected hospitality brand with career growth opportunities

Ready to step up and make your mark in Auckland's premium waterfront hotels?

Apply today with your CV and cover letter for immediate consideration.

Our commitment to Diversity & Inclusion : We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We offer reasonable adjustments to support you.

If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Seniority level : Entry level

Employment type : Full-time

Job function : Other

Industries : Hospitality

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