Guest Services Agent

Guest Services Agent – Pullman Hotels & Resorts

Join to apply for the Guest Services Agent role at Pullman Hotels & Resorts

Company Description

Join us at Accor & Pullman Auckland, where life pulses with passion!

As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries.

Every brand has its own personality, yet they all share a common ambition : to innovate, challenge the status-quo and deliver memorable experiences for customers, colleagues, and the planet.

By joining us, you become a Heartist®—hospitality is, first and foremost, a work of heart.

Job Description

Pullman Auckland is looking for a talented and passionate Guest Services Agent to work in a 5-star hotel environment.

Welcome guests from all corners of the world and build relationships with both new and regular guests.

Ensure accuracy and professionalism with information and payments during arrivals and departures.

Collaborate closely with housekeeping, reservations and other Pullman Auckland departments to foster positive guest experiences.

Qualifications

Experience in a busy hotel environment.

Proven reception exposure and experience is an advantage.

Exceptional attention to detail and the ability to connect with all guests.

Right to work in New Zealand.

Full NZ driver's licence and Opera Cloud knowledge is an advantage, but not mandatory.

Ability to work a rotating roster across 7 days, including weekends and public holidays.

Benefits & Culture

Discounted hotel stays, food & beverage rates, Spa treatments worldwide via loyalty card.

Daily staff meals.

Ongoing rewards and recognition incentives.

Opportunities for further development and worldwide career progression within Accor.

Seniority Level

Entry level

Employment Type

Full time

Job Function

Other

Industries

Hospitality

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