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Guest Service Agent

AccorAuckland, Auckland, New Zealand

14 days ago

Job description

Overview

Welcome to Novotel Auckland Airport, where luxury meets convenience just steps away from the International terminal. Our 4.5-star hotel boasts THIRTEEN50 Kitchen & Bar, a stylish venue where traditional Kiwi flavors are reimagined with a modern twist, catering to both hotel guests and local diners. Situated outside the terminal, Novotel Auckland Airport Hotel provides a seamless travel experience, ensuring every layover and business trip is stress-free with unmatched comfort and amenities. Discover the perfect blend of tradition, freshness, and comfort at Novotel Auckland Airport.

Responsibilities

Welcome guests to the hotel
Take initiative on ways to improve service
Ensure public areas are well kept and tidy
Assist with the transport of guests to and from the terminal (if able)
Communicate requests to departments promptly
Customer service oriented
Upsell reservations / packages and actively promote our loyalty program

Qualifications

Flexible and reliable, with availability to work weekends and a variety of shifts

Detail-oriented, demonstrating a high level of accuracy and care in all tasks

An exceptional communicator, with proven skills both in person and over the phone

Guest-focused, able to anticipate needs and respond with genuine care and empathy

Experienced with Property Management Systems (PMS), confidently managing check-ins and guest records

Skilled in handling payments, including EDC processing and daily reconciliation

Additional Information / Benefits

Learn your Way - Access to our Accor Academy so you can Earn while you Learn!

Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide

Accor's refer-a-friend bonus

Meals on shift

Accor's Parental Leave Scheme

Access to our Employee Assistance Program

Paid birthday leave

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

ACCOR's PURPOSE STATEMENT

“ Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care"

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Guest Service Agent • Auckland, Auckland, New Zealand