On-Site Support Engineer L1 / L2

Competitive salary and great team benefitsAs an on-site engineer, you'll represent Cyclone at our customer sites whilst providing L1 and L2 support for software, hardware and network issues.

Tasks will be raised with you directly by end users at the site, and others will come from the national service desk or be at the request of senior engineers and account managers.We're looking for someone who will be proactive and engage with customers on their site, to see issues through to resolution, to make suggestions to improve user experiences, and to take a constructive approach to handling any risks or blockers.You'll have the backing of your colleagues and close guidance from local seniors, as well as a national team of experts – meaning loads of support and advice available at your fingertips.

Our service coordinator makes sure you have all you need to succeed.What you will doWhen engaging with our customers, you'll have the opportunity to demonstrate your technical expertise and deliver top-notch customer service.

Your primary responsibilities will include : Respond to incidents and requests and managing SLAsProvide support with escalationsManage problems through to resolutionCreate and update site documentationContribute to service reportingDevelop your skills and stay across new technologies.What's in it for you?

Ongoing professional development and certificationsCompetitive salary and Benefits package including Health Insurance4 weeks' annual leave and the option to purchase an additional 5 daysMatching donations to charity up to $1,000 per yearDiscounts on IT hardware from our vendorsA full set of the necessary equipmentTeam events and social activitiesWhat you will bring3+ years' experience supporting networks, hardware and softwareTertiary ICT / computer qualifications or equivalent experienceSome knowledge of Microsoft and / or Google productivity environmentsStrong customer service, problem-solving and communication skillsAn ability to work as part of a large team while taking responsibility for your work.About usCyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch, Dunedin and Invercargill.

We employ over 180 team members including ICT specialists, Engineers and Consultants.

Working at Cyclone includes the opportunity to thrive in : Having training platforms and development pathways with direct access to large multinationals such as Microsoft, HPE, Aruba, Fortinet, Apple, Google, and Dell.Being part of a collaborative team, with tight customer and supplier relationships.A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.To applyAll applicants MUST be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions : How many years' experience do you have as a Site Support Engineer?

Which of the following statements best describes your right to work in New Zealand?

How many years' experience do you have as a support engineer?

Do you have customer service experience?

How would you rate your English language skills?

What's your expected annual base salary?

How much notice are you required to give your current employer?

Do you have a current New Zealand driver's licence?

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