Field Service Technician

Overview

The Field Service Technician is accountable for delivering outstanding service to Aristocrat customers in the maintenance, installation, and removal of equipment, conversions, and breakdown repairs in accordance with customer requirements, company policy, and time constraints.

What You'll Do

• Completion of all scheduled preventative maintenance to ATNZ standard and any planned installation / project work.
• All scheduled PMV completed in a timely manner.
• Calls resolved within 8 hours of receipt or based on the timeline that was mutually agreed upon.
• Zero SLA violations
• Responsibility for ensuring detailed job completion using assigned tools or through Customer Service
• Ensuring high availability and peak performance of all products covered by the Service Agreement in the region.
• Calls resolved within 8 hours of being received or as per the agreed timeframe.
• Zero Service Level Agreement (SLA) violations and 95% calls closed on system, accurately, same day.
• Ownership of accurate job closure for all tasks allocated, regardless of if assistance from others in the team.
• Verbal notification immediately to team Leader for all EGMS that cannot be made operable
• Effectively manage inventory
• Minimum two stocktakes per year or as the need arises by Service Manager
• Variances at stock take are kept below 5% in lines and value
• Ensure Inventory carried is suitable and maintained to meet service requirements
• Demonstrate a strong spirit of teamwork in carrying out all duties, and in all interactions with other Members of the organization
• Positive feedback from internal customers.
• Demonstrate ability to present product to customers
• Emails checked daily and responded to within required deadlines.
• Ensure all company supplied assets are managed and maintained, and all related procedures are followed
• Uses company equipment responsibly and maintains them in good working order.
• Complies with company policies and procedures in particular vehicles, phone & fuel.
• Occupational Health & Safety (OHS) and Compliance
• Ensures themselves and colleagues abide by OHS regulations for their work site.
• Demonstrates OHS practices including OHS reporting.
• Proactively approach OHS with positive lead indicators.
• Participates & engages in all elements of the Aristocrat Due Diligence framework
• Zero Compliance breaches.

What We're Looking For

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M / F / D / V

Our Values

Travel Expectations

None

Additional Information

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and / or other gaming jurisdictions in which we operate.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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