Field Service Technician

Are you ready to join a world-class team and make a significant impact? As a Field Service Technician at Aristocrat, you'll be at the forefront of delivering outstanding technical support and service excellence across customer sites. You will play a crucial role within our organization, ensuring our electronic gaming machines operate flawlessly and our customers experience uninterrupted enjoyment. We are looking for someone ambitious and technically minded who thrives in a dynamic, customer-focused environment. Join us and be the face of Aristocrat, where your expertise and dedication will be highly valued!

What You'll Do

Customer & Technical Service

• Perform scheduled tasks, preventative maintenance (PM), break / fix repairs, and system diagnostics on-site.
• Handle equipment installation, removal, upgrades, modifications, and game changes at customer sites, even during venue closures.
• Investigate and resolve complex system faults, and perform required repair work.
• Respond promptly and authoritatively to service calls to meet customer expectations and SLA requirements.
• Collaborate efficiently with venue staff to maintain high customer happiness.

Reporting & Documentation

Workplace Health & Safety (WHS) & Compliance

What We're Looking For

Required

Physical Requirements

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M / F / D / V

World Leader in Gaming Entertainment

Robust benefits package

Global career opportunities

Our Values

All about the Player

Talent Unleashed

Collective Brilliance

Good Business Good Citizen

Travel Expectations

Up to 25%

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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