Service Technician

About us

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible.

When you join Canon New Zealand, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success.

About the Role

This field service role, reporting to the Service Manager – Northern Region, is centered on delivering exceptional pre-sales and post-sales support. The position plays a vital role in enhancing the overall customer experience by aligning closely with sales and marketing teams to ensure Canon clients receive consistent, high-quality service.

Key responsibilities include the effective servicing and maintenance of Canon machines across various customer sites. The role requires working within high-end production environments and involves supporting advanced technologies such as digital production print systems, inkjet equipment, and, where applicable, paper finishing machinery.

Main Duties include :

• Install, service and maintain Canon supplied machines efficiently (incl. Digital Production Print and Paper Finishing Systems as applicable).
• Reactive and proactive servicing, upgrading software / firmware, network connectivity, and installation of hardware and software, in line with established call approach.
• Carry out other tasks as requested by Direct Leader, Support Specialist or Task Management
• Effectively meet and exceed customer’s needs, establishing productive working relationships with the customers
• Meet all contracted Service Level Agreements (SLA’s), informing customers if there are any delays (where appropriate).
• Keep the customer informed of the progress of the service call, allowing the customer to prioritise their workload.
• Install, service and maintain Canon supplied machines efficiently (incl. Production Print as applicable).
• Contribute to the creation of Solution Design Documents as required.
• Conduct site inspections for relevant products.
• Repair machines in a time frame that meets customer expectations.

About You

We are seeking a candidate who can showcase a strong blend of technical expertise, customer service skills, and professional attributes. The ideal individual will be a motivated and reliable team player with a proven background in the technical or printing industry, and a strong commitment to delivering excellent service.

Other key attributes include :

• A clean New Zealand Driver’s Licence (essential)
• Strong problem solving skills and the ability to work under pressure
• Demonstrated experience in a technical or printing role
• Familiarity with Digital Production Print and Paper Finishing Systems (preferred)
• Proven technical skills gained through a trade qualification or IT industry experience
• A track record of building and maintaining long-term customer relationships
• Excellent verbal and written communication skills
• Strong time management and task execution abilities
• Hold a current electrical registration certificate and practicing license (is highly desirable)
• Mentoring and coaching skills
• Computer literacy, able to navigate around an operating system
• Intermediate to advanced colour management and application software skills

In return, we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future, and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support.

Please note : All applicants must be eligible to work in New Zealand at the time of application and possess a Full Driver’s License.

Some benefits include :

• Flexible working arrangementswhere suitable
• Training and development opportunitiesto help you bring your goals to life
• Performance Recognitionin the form of quarterly and annual awards programs for high-performers
• Bonus Leave,including :
• Birthday leave , to celebrate, relax or do something special.
• Canon Day , an extra day of leave during the Christmas holidays.
• Kyosei Day , or volunteer leave to take a paid day off to do good in your community.
• Milestone recognition on your work anniversaries includes carbon credits, merchandise, or retirement fund rewards.
• Discounted Canon products , offered at a significant saving.
• An employee referral scheme rewarding you for recommending great candidates.

Eligibility for specific benefits and perks may vary depending on the nature of your employment with Canon Group and the country where you work.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.

Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal-opportunity employer focused on strengthening our inclusive culture, all applicants will be considered. We welcome applications from people of all ages and cultures, including Māori and Pasifika peoples, abilities, religious beliefs, national origin, sexual orientation, and gender identities.

All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.

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