Repair & Support Technician - Broadcast Technology

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Are you a tech-savvy problem solver with a passion for delivering exceptional support? Do you enjoy rolling up your sleeves to repair and maintain specialised equipment while working in a collaborative, values-driven team?

AVC Group is looking for a Repair & Support Technician to join our Auckland-based team. In this dynamic role, you'll be the first line of support for our customers and internal staff, ensuring our high-performance broadcast systems stay operational and our service promise is delivered with excellence.

About the Role

As a Repair & Support Technician, you’ll be a key player in our Global Service & Support Desk, providing timely technical assistance, managing service tickets, repairing broadcast equipment, and supporting logistics and inventory tasks. You’ll work closely with cross-functional teams to maintain operational continuity — all while living our values : Ingenuity, Teamwork, Manaakitanga, and Fan-Centric Service.

What You’ll Be Doing

• Identify issues and necessary repairs in electronic devices or equipment using diagnostic tools.
• Disassemble, reassemble, and repair equipment or replace defective components
• Delivering first-line technical support via phone, ticketing system, and in person
• Diagnosing, escalating, and resolving technical faults with precision and urgency
• Maintaining accurate service records, logs, and documentation
• Supporting the repair and servicing of broadcast equipment and systems
• Participating in rotational on-call support and shift schedules
• Assisting with logistics, inventory management, and workshop stocktakes
• Upholding service standards and contributing to a collaborative team environment

What We’re Looking For

Technical Expertise

Why AVC Group?

We’re not your average tech company. Our culture is rooted in care, curiosity, and continuous improvement. We believe in cultivating Raving Fans — going beyond the basics to deliver memorable experiences.

At AVC Group, you’ll be supported by a tight-knit team and empowered to do your best work in a space where innovation, teamwork, and manaakitanga are more than just words — they’re how we operate every day.

What’s in it for you?

Ready to Join Us?

If you're a natural troubleshooter with a service-first attitude and a passion for technology, we want to hear from you.

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