Customer Success Manager

Overview

At Kindo, we're helping New Zealand schools make life easier for teachers, families, and students.

As a Customer Success Manager, you'll be the trusted partner, guide, and mentor schools rely on.

At Kindo, we're helping schools across New Zealand make life easier for teachers, families, and students.

Our smart online platform takes care of payments, permissions, and communication so schools can focus on what matters most, education and community.

As a Customer Success Manager, you'll be the trusted partner, guide, and mentor schools rely on.

This role isn't just another help desk job or a quick in-and-out account manager visit, it's about coaching schools, being their go-to person at points of escalation, and building relationships they can truly count on.

About Kindo

Kindo is one of New Zealand's fastest-growing SaaS companies, trusted by thousands across Aotearoa.

We're more than just a payments tool, we're changing the way schools connect with families.

We're a team that values care, reliability, and innovation.

You'll find no heavy bureaucracy here, just people who enjoy working together, making a difference, and supporting each other along the way.

Our values keep us grounded :

Smart

– We think ahead and solve problems with insight

Passionate

– We care deeply about what we do and why it matters

Kind

– We treat each other and our clients with respect and empathy

The Role

You'll be the point of contact for schools, building trust and confidence as you guide them through onboarding, training, and ongoing use of the Kindo platform.

Day to day, you'll :

Support schools with onboarding and tailored training (online and onsite)

Provide helpful resources and practical advice

Use data insights to suggest improvements and identify opportunities

Help integrate Kindo with school financial systems

Be the reassuring, capable presence that schools look forward to seeing each visit

Travel :

This role involves two to three trips per school term, typically around three days away from Auckland, plus a few single overnight trips, as well as attending national conferences.

Flexibility to travel is essential.

Role Purpose

As a Customer Success Consultant at Kindo, you'll help schools unlock the full potential of our platform.

From onboarding and training to data insights and relationship growth, you'll ensure schools get the absolute best from Kindo.

Your success in this role is measured by school engagement, retention, satisfaction, and commercial impact.

Key Performance Indicators (KPIs)

KPI categories may shift with business priorities, but generally include :

Acquisition – Seamless onboarding post-sale, with full discovery completed

Retention – Maintain 100% customer retention through high engagement and satisfaction

Growth – Upsell and cross-sell within school accounts, grow average value per student

Advocacy – Increase the number of referrals and school advocates across the sector

What You Bring

A background in customer relationship management or account management

Confidence with technology, comfortable using online platforms, CRMs, and video meeting tools

Strong written and verbal communication skills, you can explain things clearly and calmly

Excellent time management and organisational skills

A genuine interest in helping others succeed with technology

Bonus : experience in education, AI tools, or integration platforms

NZ driver's license and access to reliable transport

Interview Process

The interview process consists of a screening call followed by three interviews.

What You'll Get

Professional development and mentoring

Access to no fewer than 12 of the latest AI technologies, with more being added all the time

Onsite parking and a fully stocked snack bar

A supportive, close-knit team where you're valued and heard

The chance to join a company on a rapid five-year growth journey, boosting your CV, broadening your experience, and accelerating your career potential.

This is a software company you don't want to miss out on.

Does this sound like you?

If you enjoy working with people, have a natural ability to explain technology in a way that makes sense, and are looking for a role where your relationships truly matter, this could be the perfect fit.

Apply now or get in touch with Bonita Fairweather at CultureCraft Consulting for a confidential conversation.

Make school payments simple with kindo.

Transform the way your school transacts with parents.

The all-in-one payment platform for NZ schools.

Boost revenue, slash admin time, and eliminate bad debt.

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