Clinic Administrator

Introduction

Welcome to TBI Health, a New Zealand-owned company and Te Tiriti partner dedicated to improving health equity for Maori and delivering care that meets the needs of our diverse communities.

We pride ourselves on a supportive work environment that prioritises wellbeing, growth, and career development.

About TBI Health

TBI Health was founded in

• with the simple goal of helping people recover from pain, illness, and injury.

Since partnering with Southern Cross in

Description

About The Mahi

Are you organised, people-focused, and ready to be the welcoming face of our Rotorua clinic?

We are seeking an enthusiastic Clinic Administrator to cover a maternity leave for a fixed-term role that will commence in March

You will be based at the Rotorua clinic, supporting the local clinical team and providing administrative assistance to the Taupo team.

You will work closely with physiotherapists, occupational therapists, psychologists, and stay connected with our nationwide administration team.

Key Responsibilities

Welcome and assist clients in person and over the phone

Support clinicians with diary and schedule management

Process payments, manage invoicing, and administer ACC, insurer, and third-party contracts

Purchase and manage clinic supplies

This fixed-term role is ideally 28 hours per week, Monday to Friday, with flexibility for the right candidate and potential to expand hours as the clinics grow.

Benefits Of Joining TBI Health

Comprehensive training and ongoing professional development

Opportunities to attend sessions on incorporating Maori tikanga into your role

Connection to a supportive national administration team

A collaborative and fun team

Opportunity to increase hours as the clinic grows

New Zealand-owned company

Skills and Experiences

About You

Two years of administration experience is desirable but not essential.

Knowledge of Gensolve would be an advantage.

The ideal candidate will have a great attitude and provide excellent customer service.

To succeed in this role, you will have :

A genuine interest in healthcare

Ability to demonstrate empathy with clients

A positive, helpful attitude

Excellent communication skills, both internally and externally

Strong computer proficiency and accurate data entry

Organisational and problem-solving skills

Ability to work efficiently and manage time effectively

Awareness of how to provide top-quality customer service

Initiative to lead from an administrative perspective, including diary management

How To Apply

Applications close 2nd December

Please submit your CV and cover letter via the online application portal – direct e-mail applications will not be considered.

Contact

For further information, contact Awhina Diamond at

We welcome applications from a diverse range of candidates.

If successful, you will have the opportunity to inform us of any cultural or other diversity needs.

Please note : Screening and interviews will begin before the closing date, and the role may be filled early.

If this sounds like the opportunity you've been waiting for, get in touch as soon as possible!

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