Service Desk Analyst - Wellington - Night Shifts

About The Company

A leader in digital services, this organisation plays a pivotal role in connecting New Zealanders through innovative technology and trusted solutions. With a strong focus on customer experience, sustainability, and inclusion, they’re committed to empowering communities, businesses, and individuals to thrive in a digital world.

About The Role

This is an ideal temporary contract for someone who enjoys problem-solving, providing excellent user support, and working in a fast-paced IT environment. You’ll be joining a reputable brand and a team that values professionalism, collaboration, and great service. You will be providing services to external users – so above all else, customer service is at the core of this role!

What You’ll Be Doing

• Acting as the first point of contact for IT issues via phone, email, and service desk tools
• Providing first-line troubleshooting for : network and connectivity queries; hardware peripherals (laptops, printers, phones);
• Handling password resets, account lockouts, and general support requests
• Logging incidents accurately and escalating when needed
• Maintaining service desk documentation and knowledge base content

This role is night shifts between 7am–7pm, with shifts of 9 hours on a 5-days-on, 3-days-off roster (360 hours total within a nine-week period). Due to the fast-paced, full-time nature of the role, it isn’t suitable as a secondary role for people working full-time day shifts.

About You

Are you an experienced IT support professional looking for your next opportunity? We’re seeking a confident, capable Level 1 Service Desk Analyst with at least 1 year of commercial experience to join this service desk team immediately.

Have a passion for IT / relevant IT studies and customer service / call centre experience (2+ years)? We are looking for customer-centric, reliable team members with proven technical aptitude – so this is a great opportunity to use those skills in a practical Service Desk environment.

This role sits in a busy enterprise team, so reliability and dependability are key, as is the ability to work with a team and a great attitude. You will be communicating with a range of stakeholders – effective communication, professionalism and patience with users is essential.

We require >

1 week’s notice due to the quick turnaround of this role. This is a temporary role, so to be considered, you will be based in Wellington (or outer suburbs).

The contact for this role is Georgia Irvine on . Due to high volumes of applications, we strongly encourage you to apply directly through this ad to ensure we can provide all applicants with a timely candidate experience.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references; we ask that you do not include them on your CV when applying.

At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…

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