Applications Analyst (D365)

# Applications Analyst (D365) at Tertiary Education Commission, Wellington## Mō tēnei tūranga mahi | About this role

• Applications Analyst (D365)
• Be our subject matter expert for D365
• Work closely users to understand business requirements
• $90,956 - $107,007 + 3% KiwiSaver
• Hybrid working available
• Wellington based role / CBD locationIf you're looking for your “why”, then come and join us at the TEC. We truly believe in the transformational benefits of education and training, and as a result we invest $3 billion a year in tertiary education and training and seek to lift the aspirations and skill bases of all New Zealanders from ages 7 to 74. A permanent role in our Applications team based at TEC's CBD offices in Wellington.
• He angitūtanga :
• About the Role
• Reporting to our Team Leader Applications, you will be a subject matter expert for D365 by configuring, maintaining, and optimising the platform so it delivers for our people and the communities we serve.You will, translate them into system solutions, and ensure ongoing support once changes are implemented. In this role you will contribute to continuous improvement, exploring ways to make our systems smarter, faster, and more aligned to TEC's goals. Key responsibilities include :
• Acting as a D365 subject matter expert, guiding the business on processes, configuration, and best practice.
• Providing high-level support and training to users, particularly after new or updated releases.
• Capturing user feedback to inform ongoing development.
• Configuring Dynamics 365 CE to an intermediate to expert level, including form customisations, workflows, Power Automate, and Power Apps.
• Supporting our integration with Genesys Cloud for telephony and digital messaging.
• He kōrero mōu
• What we are looking for :
• The ideal candidate will be someone with solid technical know-how in Dynamics 365 Customer Engagement and the ability to work across integrated systems. You will need to be proactive, adaptable, and a clear communicator, comfortable building relationships with both technical and non-technical stakeholders. You will have :
• PL-200 : Microsoft Power Platform Functional Consultant certification
• MB-230 : Microsoft Dynamics 365 Customer Service Functional Consultant certification
• Strong technical knowledge of D365 CE, including Plugin Assemblies, Web Resources, and Dataverse customisations.
• Proven experience with customer relationship systems and integrated phone solutions.
• Ability to configure D365 CE to an advanced level.
• Problem-solving skills and the ability to communicate with a wide range of people.
• A flexible, approachable nature and a positive attitude to work.We can appreciate that not everyone will possess all these technical skills, so we welcome applications where you may have some areas for development, provided you have the cultural fit to TEC's values.
• Ngā āhuatanga kei a mātou
• Three additional (TEC Days) leave days
• Recognition of previous public service which enhances your annual leave, long service leave and severance entitlements (conditions apply).
• A range of benefits including flexible working options, a wellness programme
• A motivated and supportive leader, keen to make the most of your skill set
• Reduced premiums through our Health Insurance Group Scheme
• A focus on Career development and internal opportunitiesAt TEC we are committed to supporting a range of flexible working arrangements to help staff manage their work and personal commitments; we expect team members to be in the office at least three days per week to help collaborationWe expect to appoint someone for this role at a salary within the range of $90,956 - $107,007 + 3% KiwiSaver depending on demonstrable skills and experience. We encourage all applicants to apply, even if your expectations are slightly outside this range.
• Me pēhea te tuku tono :
• How to Apply
• To view the job description and / or apply for the role, please click
• Apply for This Job
• or visit the TEC Careers Portal.If this sounds like you, please apply now for this great opportunity with your tailored Cover Letter and CV, we welcome your application. For more information or if you have any questions, please contact The closing date for this role is
• 5 : 00pm Friday 10 October 2025.
• Please note, we will review applications as they come in and may invite successful candidates to interview before the close date. We would encourage early applications as we may withdraw the advertising at any time.
• Applicants must have the ability to obtain and maintain the legal right to work in New Zealand.Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.
• The TEC is an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion. Your unique talents and experience will help us deliver exceptional services to New Zealand. We look forward to your application
• | Employer : | Tertiary Education Commission || Location : | Wellington |

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