Customs Support Specialist

Job Purpose

Provide day-to-day administrative support with readily available advice customs and trade compliance activities to provide clearance of freight documentation through the relevant customs authorities in line with business strategy and objectives, corporate guidelines and policies.

Key Tasks

Under direct supervision, support delivery of customs and trade compliance processes and activities to optimize service and cost performance for customs clearance

Perform assigned tasks of generally repetitive nature for import / export documentation such as receiving, reconciling, consolidating / summarizing documents and information

Undertake data capturing activities, feed data into customs operating system and set up master data for transactions

Screen paperwork, update documentation and support in documentation archiving processes

Execute filing of customs entries and post-entry work / transactions

Maintain customer part lists

Support / maintain operational systems as per instructions

Execute back-office duties such as scanning, filing, reporting, etc.

Regularly update shipment information and physical status

Gather required information for duty, tax and billing issues / discrepancies to support other team members

Collect data to draft reports and updates for performance monitoring to support other team members

Follow defined processes, systems and methods for delivery of assigned tasks

Check recurring routine issues faced during delivery, else escalate to supervisor for inputs and guidance

Research, identify and obtain the permits, licenses, and certificates required for customs clearance and general customs formalities

Advice customers on legal (e.g. trade compliance - shipments to sanctioned countries) and customs topics

Contact customs authorities

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