Claims Specialist

Overview

We're looking for an analytical, process-driven professional to join a high-performing finance team on a 12-month fixed-term contract.

This is a project-focused role centred around freight-related claims and the opportunity to modernise and streamline how they're managed.

When freight is damaged or lost in transit, customers lodge a claim - and you'll be the one to lead the process from end to end : investigate the cause of the issue; determine where responsibility lies; liaise with internal teams and external stakeholders; ensure compliance with contracts, KPIs, and legislation; document your findings and facilitate claim approvals.

Beyond the day-to-day, this role has a clear project objective : review and improve the current claims process, which is manual and outdated (Access database + Excel + emails); design and implement a more robust, digital solution that improves documentation, traceability, and efficiency.

Key Responsibilities

Investigate customer freight claims thoroughly and fairly

Work cross-functionally with sales, logistics, freight, and customer service teams

Document findings clearly and ensure consistent handling of claims

Recommend and help implement improvements to documentation standards and workflows

Research and propose fit-for-purpose software to replace outdated systems

Support the finance team in processing approved claims via Accounts Payable

What You'll Bring

Experience in freight, logistics, or supply chain - this industry knowledge is critical

Strong investigative and problem-solving skills - a "detective" mindset

Excellent communication skills, written and verbal, to engage multiple stakeholders

Confidence to work independently, ask questions, and drive clarity

Process-oriented thinking with the ability to identify and implement improvements

Experience working within or alongside finance teams

Exposure to claims handling or operational risk

Confidence using Excel

Robert Walters endeavours to review all applications in a maximum of five working days.

If you have not received correspondence in this timeframe please do not hesitate to contact Natalie Johnson on +64 9 374 7337.

About the job

Contract Type : Temp

Specialism : Accounting & Finance

Focus : Accounts Payable Accounts Receivable & Credit Control

Workplace Type : On-site

Experience Level : Associate

Location : Auckland CBD

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