Claims Advisor

The key responsibility of this role is the Effective and timely management of the claims process between the client and the underwriter.

• Liaise with client and underwriter throughout the claim process to facilitate the process well / efficiently
• Follow-up with underwriter within set time frame to ensure client has the required authority / payment to proceed with repairs etc.
• Ensure all Underwriters settled claims received are completed in the system before the EOM close off
• Ensure all required supporting information is attached to claims before forwarding to underwriter
• Responsibility for ensuring all Claims are dealt with (loaded, lodged etc.) in a timely and correct manner
• Responsibility for managing the claims process and ensuring all claims are dealt with in a timely and accurate manner
• Appoint assessors for a claim when required
• Complete diary notes on a daily basis to ensure underwriters and clients are followed up in an appropriate and timely manner
• Manage workload in the claims area to meet deadlines and prevent a backlog of claims for settlement
• Follow-up with insurer within set time frame to ensure client has the required authority / payment to proceed with repairs etc.
• Maintain flexibility as key accountabilities of the position change to meet the changing needs of business as they grow, and also meet the needs of the client
• Inform Manager Corporate Risks and Lloyd's of all declined and disputed claims.