Customer Service Consultant

OverviewJoin to apply for the Customer Service Consultant role at AIA NZ.Get AI-powered advice on this job and more exclusive features.We're seeking a candidate for a 3-month fixed-term contract within our Existing Business department.

You will thrive in a customer-centric role, delivering superior administration support, and handling changes to existing policies.

You will be a point of contact for existing business decisions and escalations, proactively managing cases with top-class customer service and knowledge.

Key Responsibilities

Carrying out changes to existing policies, following documented business processes with high accuracy and quality

Ensuring all mail is maintained within the given service level agreement

Providing clear and concise information and processing requests in a timely manner

Identifying opportunities for process improvements

Taking part in testing and operational meetings to support process development and training

Working with colleagues to help each other out and collaborate during busy times

Ideally, You\'ll Bring

Experience in a customer-focused and service-orientated environment

Strong computer literacy

Excellent verbal and written communication skills for internal stakeholders, external customers and advisors

Exceptional organisational skills with the ability to prioritise, be proactive and self-motivated

High motivation to develop and learn

Why choose AIA?

At AIA, we empower our people to find their 'better' by offering opportunities to grow within the business, competitive employee benefits, a supportive and inclusive workplace, and flexible working arrangements.

Opportunities to grow within the business through internal mobility

Competitive benefits, including an extra day of leave each quarter

A supportive and inclusive workplace

Flexible working arrangements

If you believe in better, apply now.

Diversity, equity, and inclusion are at the heart of who we are and what we do.

We encourage candidates from diverse backgrounds to apply.

If there\'s anything we need to consider to support you with our recruitment process, please email

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Job ad expires Friday 26th of September, close of business.

Application process

Interested candidates : Apply using the 'Apply' button.

No emailed applications accepted.

For general inquiries only, contact the recruitment team.

Please provide all requested information, including Personal Data, to be considered for this opportunity.

You must provide all requested information, including Personal Data, to be considered for this career opportunity.

Failure to provide such information may influence the processing and outcome of your application.

You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Details

Seniority level : Entry level

Employment type : Full-time

Job function : Other

Industries : Insurance

Get notified about new Customer Service Consultant jobs in Auckland, New Zealand.

#J-18808-Ljbffr