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Customer Care Consultant

Customer Care Consultant

Visa BoardsAuckland, New Zealand
2 days ago
Job description

| | || | ||

  • Location
  • | Auckland, New Zealand ||
  • Qualifications
  • | Bachelors Degree ||
  • Experience
  • | No |## Job OverviewTower Insurance is looking for
  • Customer Care Consultants
  • to join our Auckland team.

This role is perfect for individuals with a passion for customer service, problem-solving, and teamwork.

You'll be part of a supportive and inclusive workplace, helping customers with their insurance needs while building a rewarding career in one of New Zealand's leading insurance companies.

## Job Responsibilities

  • Deliver exceptional service across voice, chat, and email channels.
  • Resolve customer queries with empathy, accuracy, and professionalism.
  • Identify opportunities to offer tailored insurance solutions.
  • Maintain accurate records and ensure compliance with company policies.
  • Collaborate with team members in a performance-driven contact centre culture.
  • ## Requirements

  • Previous experience in a customer-facing environment.
  • Strong communication and interpersonal skills.
  • Tech-savviness and ability to learn new digital systems.
  • Excellent problem-solving and time management abilities.
  • A proactive, team-oriented attitude.
  • Familiarity with the insurance sector and AI tools is an advantage.
  • Availability to start on
  • Monday, 3 November 2025
  • with no leave planned during training.
  • ## Benefits

  • Comprehensive medical insurance.
  • Subsidy toward nominated health insurance provider.
  • Free life insurance (up to 4x base salary).
  • Paid maternity leave (16 weeks) and partner leave (4 weeks).
  • 22 days annual leave plus birthday leave.
  • Employee Assistance Program (EAP) and wellbeing initiatives.
  • Discounts on Tower Insurance products.
  • Inclusive and diverse workplace culture (Rainbow Tick, DV Free Tick certified).
  • Professional growth and training opportunities.
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    Customer Care Consultant • Auckland, New Zealand

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