| | || | ||
- Location
- | Auckland, New Zealand ||
- Qualifications
- | Bachelors Degree ||
- Experience
- | No |## Job OverviewTower Insurance is looking for
- Customer Care Consultants
- to join our Auckland team.
This role is perfect for individuals with a passion for customer service, problem-solving, and teamwork.
You'll be part of a supportive and inclusive workplace, helping customers with their insurance needs while building a rewarding career in one of New Zealand's leading insurance companies.
## Job Responsibilities
Deliver exceptional service across voice, chat, and email channels.Resolve customer queries with empathy, accuracy, and professionalism.Identify opportunities to offer tailored insurance solutions.Maintain accurate records and ensure compliance with company policies.Collaborate with team members in a performance-driven contact centre culture.## Requirements
Previous experience in a customer-facing environment.Strong communication and interpersonal skills.Tech-savviness and ability to learn new digital systems.Excellent problem-solving and time management abilities.A proactive, team-oriented attitude.Familiarity with the insurance sector and AI tools is an advantage.Availability to start onMonday, 3 November 2025with no leave planned during training.## Benefits
Comprehensive medical insurance.Subsidy toward nominated health insurance provider.Free life insurance (up to 4x base salary).Paid maternity leave (16 weeks) and partner leave (4 weeks).22 days annual leave plus birthday leave.Employee Assistance Program (EAP) and wellbeing initiatives.Discounts on Tower Insurance products.Inclusive and diverse workplace culture (Rainbow Tick, DV Free Tick certified).Professional growth and training opportunities.Other job you might intrested :##### Job Overview KONE, a global leader in the elevator and escalator industry, is hiring a Procurement Specialist in Kista, Stockholm.In this role, you will focus on direct material purchasing for subcontracting and installation services.
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