Event Cinemas Manukau - Duty Manager - Casual

Posted Sunday 29 June 2025 at 12 : 00 pm | Expires Wednesday 9 July 2025 at 11 : 59 am

Title : Duty Manager

Function

To coordinate and oversee the running of the hotel in the absence of the Hotel Manager or the Guest Experience Manager, with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security, and maximizing the profitability of operations.

Our

Vision

is to be leaders in creating experiences and properties that escape the ordinary.

Our

Purpose

is to make the day better for ourselves, each other, our group, our customers, and communities.

We do this by living our values of empowerment, possibilities, and community.

We achieve our

Vision

and

Purpose

by delivering on our goals and values.

Our Goals

Growing revenue above market

Business transformation

Our Values

Empowerment : We make it happen

Possibilities : We evolve and innovate

Community : We make the connection

Key Accountabilities

Ensure understanding of Our Target and drive with Front Office team

Ensure all staff are punctual and in uniform

Ensure all departments are adequately staffed

Be aware of VIP and Group arrivals and departures, and prepare accordingly

Use company time efficiently and productively

Maintain effective communication with other departments

Familiarize with general operations of each department to facilitate decision-making

Assist departments when needed

Maintain high service standards aligned with hotel values

Promote hotel features, promotions, and facilities to guests and visitors

Greet all guests and visitors professionally and positively

Represent the hotel as its ambassador

Manage the hotel complaint system

Rectify and resolve guest requests or issues during shift

Maintain the duty log with relevant shift information

Perform other duties as required

Maximize average rate and occupancy through liaison with key departments

Control departmental expenditure within targets

Monitor costs such as consumables, energy, uniforms, and replacements

Stay informed of current room rates and yield management strategies

Establish financial controls with management

Monitor staff entitlements like overtime and leave

Assist with accounts receivable and rostering

Deliver quality products and services to meet guest expectations

Lead in market positioning for accommodation and customer service

Ensure staff have adequate product knowledge

Maximize sales opportunities through promotion and upselling

Foster a positive service culture and high service quality

Achieve and exceed guest feedback standards

Resolve guest complaints professionally or escalate as needed

Ensure presentation standards of hotel public areas

Implement quality control procedures

Staffing strategies to meet financial and service goals

Act as the custodian of the hotel in absence of GM, ensuring safety and security

Provide effective leadership and HR management

Monitor staff morale and productivity, fostering a positive culture

Implement training and development initiatives

Ensure staff adherence to grooming, punctuality, and conduct standards

Communicate effectively across departments

Supervise Front Office staff and participate in meetings and training

Maintain staff training records

Ensure security procedures are followed

Lead crisis management efforts during shifts

Handle incidents and emergencies appropriately

Ensure compliance with policies and promote WH&S management

Manage hotel assets and resources effectively

Responsible for hotel float, keys, security, and incident reporting

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