Customer Experience Lead / Dark Sky Project

Customer Experience Lead / Dark Sky Project

He angitu tenei - A unique opportunity to lead with manaaki

Lake Tekapo / Takapo

Permanent, Full-Time

Nau mai, haere mai ki te whanau o Ngai Tahu Tourism.

We're on the lookout for a passionate and people-focused Kaea (Customer Experience Lead) to join our whanau at Dark Sky Project in Lake Tekapo (Takapo).

This is more than a job—it's a chance to be a kaitiaki (guardian) of unforgettable experiences, grounded in the values of manaakitanga, whanaungatanga, and kaitiakitanga.

As a Customer Experience Lead, you'll be a guiding presence for our team and our manuhiri (visitors), ensuring every interaction reflects the warmth and care of our Ngai Tahu culture.

You'll help us deliver world-class stargazing and hospitality experiences, while upholding the mana of our people and our place.

What You'll Be Responsible For

Lead and support our kaimahi to deliver excellence every day

Create a welcoming, professional, and memorable experience for all manuhiri

Oversee bookings, retail, and admin with precision and pride

Help us reach our goal of becoming carbon zero by

Embrace and uplift Ngai Tahu values, te reo Maori, and tikanga in your mahi

A safe and supportive workplace

We maintain a drug and alcohol-free workplace, with pre-employment and random testing to ensure a safe environment for all

We foster a culture of hauora (wellbeing), accountability, and aroha, where everyone feels supported to thrive

What You Bring

12+ months in customer service and admin roles

Experience in a supervisory role (advantageous)

12+ months using IBIS - Reservations, POS & Scheduler

A passion for retail and coaching high performing sales teams

A heart for hospitality and a strong sense of manaakitanga

Physical stamina and mental agility

A willingness to grow in a bicultural environment

P Licence (desirable)

Why join us?

Be part of a kaupapa-driven organisation with deep cultural roots

Work in one of Aotearoa's most awe-inspiring locations under the stars

Develop your leadership in a whanau-focused team

Contribute to the legacy of Ngai Tahu for future generations

"Mo tatou, a, mo ka uri a muri ake nei – For us and our children after us."

If you're ready to lead with heart, uphold our values, and be part of something bigger, we'd love to hear from you.

Tono mai - Apply now and become a kaitiaki of unforgettable experiences at Dark Sky Project.

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