Technology Service Operations Lead

Shape how we support thousands of users while staying close to the action!

• Lead exceptional IT Services for 7000+ staff across our 49 aged care villages
• Balance strategic thinking with hands-on service leadership
• Influence service strategy, performance, and customer experience

About Ryman Healthcare

At Ryman, we believe the measure of a full life is one that gets richer with age.

Ryman Healthcare is a leader in retirement living and aged care. Our driving purpose is to enhance freedom, connection and well-being for people as we grow older. We own and operate 49 villages in New Zealand and Australia, and we employ approximately 7,700 team members across a range of different sectors.

At the heart of our business, everything we do must be 'Good enough for mum and dad.'

What will you do?

We are seeking a Technology Service Operations Lead with a passion for driving service excellence and leading high performing teams. This is a unique opportunity to take ownership of IT service delivery in a dynamic environment, where your leadership will shape how we operate at scale and define our technology support for years to come.

In this hands-on role, you'll balance strategic thinking with day-to-day operations. You'll lead the Tier 2 Technology Support team while maintaining oversight of both Tier 1 and Tier 2 service operations, ensuring seamless collaboration, strong performance, and consistent delivery against SLAs.

Other key responsibilities include :

What's in it for you?

If you are the sort of person who loves working with a team of people who work to a clear purpose, you'll love this role! In addition, a career at Ryman offers :

Who are you?

Ryman is an equal opportunities employer and welcomes applications from everyone. We support an environment where everyone feels welcome to be themselves and celebrate individual uniqueness.

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