Team Leader- Contact Centre

We have an exciting opportunity for a Team Manager at our Penrose Contact Centre. If you’re passionate about delivering excellent customer service, building high-performing teams, and leading through change, this is the role for you!

What You’ll Be Doing | Mō te Tūranga

As Team Manager , you’ll play a key role in supporting our frontline teams within the Unified Contact Centre, while managing relationships with our Mobility teams to deliver strong outcomes for our customers. You’ll help create a culture of growth, engagement, and continuous improvement.

In This Role, You’ll

• Lead, coach and support a team to consistently meet and exceed performance and service KPIs
• Champion our Customer Experience vision and ensure the team understands how their work contributes to our success
• Foster a collaborative, inclusive and high-performance culture across the contact centre
• Communicate updates clearly and regularly to drive alignment and engagement
• Identify and lead continuous improvement initiatives
• Build capability through coaching, feedback, and development planning

About You | Mōu

You’re a confident contact centre leader who thrives in fast-paced, customer-focused environments. You know how to motivate, support, and grow a team, while managing day-to-day operations and keeping an eye on continuous improvement.

You’ll Bring

Note : This is a full-time role, working five days a week, including one weekend day.

What We Offer | Ngā wāhanga kei a mātou

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process; please let us know if there is anything you need to participate equitably.

We are aware that some candidates may feel they don’t meet all the requirements. If that’s you, please still get in touch—we’d love to kōrero to see if you might be a great fit for the role.

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Information Technology

Industries : Consumer Services

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