Concierge Team Leader

OverviewPullman Auckland is looking for a talented and passionate concierge wishing to expand their knowledge in a luxury hotel environment.

You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are.

You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.Our service promise, Journey Together, Anytime, Anywhere, empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.Hospitality is a work of heart.

Join us and become a Heartist.ResponsibilitiesShift supervision across the concierge desk areaFacilitating guest arrivals, departures and during their stayShare local knowledge as well as driving loyalty and up-sell hotel facilitiesLead the team to enhance guest satisfactionLiaise with all departments to ensure all necessary follow-up is conductedQualificationsYou will have an outgoing personality with genuine passion for hospitality and customer serviceBe flexible.

You are expected to work a variety of shifts which includes weekends across a 7 day / week roster including early mornings and late nightsYou are all about quality and presentation and you have the desire to progress in hospitalityYou are an approachable team player and you can think outside of the boxBe able to manage multiple tasks at any given timeFull NZ Drivers Licence is essentialImmaculate personal presentation and high level of communication - both written and verbalLeadership capabilityAdditional InformationWhy join Pullman Auckland?

Our People+ CultureWe are who we serveWe hire for personality, train for skill.

A personality that reflects our brand character and embodies the progressive, inclusive, optimistic, and multi-hyphen spirit of our muse.We seek opportunitiesWe connect with meaningWe make a positive impactWe also believe in rewarding your achievements with a range of exciting employee benefits and programs.Just To Name a FewYour loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwideDaily staff meals providedOngoing reward and recognition incentivesOpportunities for further development and worldwide career progression within AccorOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

#J-18808-Ljbffr