Team Leader - Customer Relationship Team

Te Whiwhinga mahi- The Opportunity - Customer Relationship Team LeaderAT is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love.

Be part of Auckland's exciting future and development.

From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.To lead, motivate and empower a team and to manage and respond to customer requests for service and information across the Road Maintenance and Integrated Transport Systems (ITS) Contract areas.

This role will ensure timely, accurate and professional responses to customer queries in accordance with Auckland Transport (AT) policies and strategies.

It will also work closely with Contract Managers and Suppliers to ensure that cases are closed and that any process improvements are initiated and embedded as business as usual.Key tasks will include : Meet regularly with team members to discuss any issuesManage any CRM case escalationsLiaise with Auckland Council Contact Centre and AT Customer Care teams to ensure a consistent approach to customer management and identify training issuesMonitor incorrect referrals and work with AT and AC staff to identify the cause and implement improvements to reduce the number in the futureOversee the training in CRM and RAMM for our contract teams to maintain and enhance their use of these systemsNa tau rourou | What will you bring?

A Tertiary Degree in business administration or similar disciplineMinimum 2-5 years' experience in a customer interface role in govt or private sectorMinimum 2 years' experience in people managementExcellent oral and communication skillsSound interpersonal relationship skillsGreat collaborative skills which can bring teams under a common goalPersonal resilience and a customer focusAttention to detailKo matou tenei | Our OrganisationAt AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences.

Our values are more than just words - they are integral to everything we do.

Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.In addition, we also offer : 25% discount on public transport services across AucklandInvestment in your professional development and trainingOpportunity for greater leadership and accountabilityModern CBD (Wynyard Quarter) waterfront-based officePaid parental and partner leaveStudy assistanceHealth and Wellbeing benefitsProfessional membershipsAT Connect groups such as Mana ka Maori, Women@AT, and many moreTono mai inaianei!

| Apply Now!

Come join us in shaping the future of transport in Auckland - apply today with an up-to-date CV and cover letter.Ka tiaki matou i te hunga katoa ka eke waka i Tamaki Makaurau.We tiaki all those who use transport in Tamaki Makaurau.Please contact Lynn Miller on

• with any questions.

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