Customer Support Officer

About this role

About us

Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings.

Headquartered in Zug, Switzerland, Holcim has more than 48,000 employees in 45 attractive markets - across Europe, Asia Pacific, Latin America, Middle East & Africa. Holcim offers high-valued end-to-end Building Materials and Building Solutions, from foundation and flooring to roofing and walling - powered by premium brands including, ECOPact® low-carbon concrete and ECOPlanet® low-carbon cement.

Holcim Australia and New Zealand is a leading supplier of cement, aggregates, ready-mix concrete, and engineered and pre-cast concrete solutions. Our proud history began in Australia in 1901 and in Aotearoa New Zealand, our involvement in the building industry dates back to 1888.

Holcim Australia and New Zealand has been officially certified as a Top Employer 2025 by the Top Employers Institute, recognising our commitment to creating a world-class workplace where people thrive.

About the Role

We're looking for a proactive and customer-focused individual to join our team, ensuring our customers receive their packaged cement products on time, every time.

In this role, you'll be the key point of contact for customer orders — accurately entering data into our eZyBag system, coordinating with transport providers, and keeping our customers informed throughout the process.

You'll play a vital part in maintaining continuity of supply and exceptional customer service, supporting Holcim's goal of delivering New Zealand's most efficient and reliable supply chain for packaged cementitious products.

This is a fast-paced role where no two days are the same. You'll need to think on your feet, adapt to changing situations, and work collaboratively to find solutions that keep our customers satisfied.

Key Responsibilities :

Receive and process customer orders accurately and efficiently.

Coordinate with transport providers to ensure on-time deliveries.

Negotiate alternative delivery times where needed, maintaining a positive customer experience.

Accurately record sales, stock transfers, and purchases in SAP.

Monitor stock levels to ensure product availability and visibility.

Provide regular operational performance reports, including KPIs.

Support continuous improvement initiatives within the team and wider supply chain.

About You :

We're looking for someone who thrives in a busy environment and is passionate about delivering outstanding service. You will have :

Excellent verbal and written communication skills.

Strong computer skills with confidence using MS Office or Google Suite.

The ability to learn and navigate multiple systems with ease.

A strong customer-first mindset with a focus on building partnerships and problem-solving.

Attention to detail and a commitment to accuracy.

The ability to work calmly under pressure and adapt quickly to changing priorities.

Why Holcim?

We will invest in your growth, providing you with direction, leadership, and recognition with supportive management setting realistic targets and goals. We will value your contribution and nurture your personal and professional development in a culture focused on the recognition of effort and reward for achievement and an inclusive and friendly team environment.

We don't just offer jobs - we offer long term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.

Apply now!

Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.

Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.