Clinical Support Officer - Ioc Secondary Triage (Air Desk)

Clinical Support Officer - IOC Secondary Triage (Air Desk)Full-timePrimary Location : AucklandContract Type : Permanent Full TimeHato Hone St John has been serving New Zealanders and working to save lives since 1885.

As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.We\'re looking for passionate professionals to join our team in Auckland as Clinical Support Officers (Secondary Triage Air Desk).

As a vital member of the team, you\'ll be enhancing patient outcomes by performing Secondary triage calls; clinical advice and support; and guidance to our operational road staff and Ambulance Communications team in the Hato Hone St John communication centres.Please note this role is a permanent 50 / 50 role supporting the Airdesk but also providing relief cover to the Clinical Desk.Performing secondary triage to maximise the clinical safety of the pending dispatch queue and offer real time clinical advice and alternative clinical options to our lower acuity patientsLiaising directly with other members of the wider Clinical Hub such as the Deputy Medical Directors and the Patient Care Plan teamMaking and supporting clinical treatment decisions virtuallyWorking collaboratively with Ambulance Communications and CSO staff across the countryTaking a lead role in demonstrating and promoting clinical best practiceBeing a clinical leader within the Intergrated Operations CentreCSOs are expected to work a combination of days, swings, and nights.

CSOs holding a dedicated full-time role on the clinical desk receive an allowance as per the Multi Collective Agreement or pro-rated for 0.5FTEKo wai koe - About you : You will possess excellent clinical knowledge and communication skills and be able to apply these in a variety of settings.

You will work with other likeminded people in a collegial and autonomous environment which is well supported.A current Authority to Practice at Paramediclevel and have experience in Field operationsCurrently employed with Hato Hone St John EASProven clinical knowledge and strong written skillsGood organisational skills and be adaptable to changing circumstancesThe ability to lead and develop othersThe ability to work independently with initiative and driveWell-developed communication and people skillsA collaborative team player attitudeA good understanding of the MS Office suiteOur benefits include but not limited to : Competitive salary.

Entry rate for qualified Paramedics is $84,169 ($38.54 gross hourly rate).

Increasing to $92,887 after 4 years\' service.

Further information on other qualifications can be discussed on enquiry.Clinical Support Officers will receive an allowance of $17,068.77in addition to base Paramedic rate.Penal rates will be paid for unsocial hours (nights and weekends)Our service covers 24 hours a day, seven days a week.As a Clinical Support Officer your shifts will be 12-hour shifts (days, swings and nights) in a four on and four off roster with allocated EAS road time.Multiple staff benefits - including competitive medical insurance scheme, Member Assistance Programme, Flu vaccinations, Free emergency ambulance transport and access to great discounts at several supportive businesses across New Zealand.Reimbursement of your NZ Paramedic registration fee annually.Me pehea te tuku tono - How to applyIf you want to learn more, we can arrange a paid observer shift on the IOC Clinical Desk.

Please contact Melanie

• or 0275 435139 for more information._ready to apply?

_ Click "I\u2019m interested" before applications close on Wednesday 1 October 2025.At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work.

We value unique perspectives, fostering inclusivity to better serve our communities, and we\u2019re committed to creating a workplace where everyone belongs.If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn\'t match the job description perfectly.

If you\u2019re excited and think you have what it takes, we want to hear from you!

Even if your experience doesn\u2019t align 100%.

Please apply or contact the recruitment advisor listed on the advertisement for a korero.

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