Customer Service Officer

OverviewImperium IQ (trading as ParkAt) is one of the fastest growing car park management companies across New Zealand and Australia.

We offer a safe, friendly and inclusive workplace that rewards high performers.About the role As a Customer Service Officer you will play a vital role in delivering exceptional customer service and support across our network of car parks in Auckland.

Working in the heart of Auckland CBD, you will be responsible for handling a wide range of customer inquiries and ensuring our parkers needs are met efficiently and effectively.

This full-time role offers a fantastic opportunity to develop your customer service skills and contribute to the success of our growing company.

Responsibilities

Answering queries from customers and clients in a friendly, professional manner

Responding to customer enquiries, complaints and requests in a timely and effective way

Providing product and service information to customers, ensuring they have a positive experience

Resolving customer issues and concerns, escalating complex matters to team leads as required

Patrolling car parks to ensure they meet health and safety objectives and that parkers are parking within the stipulated rules

Collaborating with cross-functional teams to enhance the customer experience

What we're looking for

Proven experience in a customer service role, ideally within the parking or service industries

Excellent communication skills with the ability to build rapport with customers

Strong problem-solving and conflict resolution skills, with a focus on delivering positive outcomes

Proficiency in using and learning new technology

A team player with a positive, adaptable attitude and a genuine passion for customer service

You will also need a full driver's license as you will need to travel around Auckland from time to time

Start date for this position : mid-November.

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