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Technical Help Desk Representatives

Technical Help Desk Representatives

RandstadWellington, Wellington, New Zealand
30+ days ago
Job description

Our client is seeking customer service representatives with strong communication skills, rapport-building abilities, and a passion for problem-solving!

The Role

  • Multiple full-time positions available
  • Intake date - October 2025
  • Must be flexible with days and hours throughout the week
  • Operate 7 days a week between 7am and 10pm, potential weekend work
  • Temporary contract (6 months) with a high chance of extension or permanent placement
  • Set shifts for predictable scheduling
  • 3 weeks of paid training
  • Located in a modern office in central Wellington
  • Join a diverse, fun, and supportive environment

As a Technical Customer Support Representative, You Will

  • Be the first point of contact, providing technical customer service over the phone
  • Troubleshoot technical issues with customers
  • Log incidents and manage support processes
  • Sound like you?

    Role

    The ideal candidate will have a solid background in customer service or contact centres. To succeed in this role, you MUST have :

  • Experience in a call centre environment (preferred)
  • Previous experience in a customer-focused role (essential)
  • Strong communication skills – both written and verbal
  • Excellent system skills and a confident understanding of technology
  • Problem-solving skills
  • Clear criminal history and credit check
  • NZ residency or citizenship
  • At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    Skills

    Customer service, call centre, contact centre, technical helpdesk

    Qualifications

  • High school graduate
  • Education : College / Pre-University

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    Technical • Wellington, Wellington, New Zealand

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