Technical Support Engineer (Remote)

Overview

CrowdStrike is a global leader in cybersecurity. We protect people, processes and technologies that drive modern organizations. Since 2011, we have been focused on stopping breaches and redefining security with our AI-native platform. We serve customers across industries and are committed to a culture that empowers every CrowdStriker to own their career. We seek talented people with passion for innovation and a commitment to our customers and community.

About the Role

As a Technical Support Engineer, you will be part of a highly skilled Customer Support team that works with CrowdStrike customers globally. The role involves collaborating with internal teams to resolve customer problems, including troubleshooting, identifying root cause and delivering issue resolution to maximize customer value. The ideal candidate is energized by learning new technologies, obsessed with customer success, and thrives in a fast-paced environment.

What You’ll Do

• Support CrowdStrike customers globally as part of a skilled Customer Support team.
• Work in a dynamic technical environment with a relentless focus on delighting customers, partners and teammates.
• Own customer concerns by assessing impact, troubleshooting, engaging stakeholders, identifying root cause and resolving to the customer's satisfaction.
• Communicate effectively with internal and external stakeholders and collaborate to resolve escalations quickly.
• Work with Product and Engineering teams to fix bugs or enhance product features.
• Manage time and work to meet or exceed operational goals.
• Learn cutting-edge technologies and new product features.
• Create / Share Knowledge articles and contribute to mentoring and training efforts.
• May be scheduled to work on shifts / holidays as per business requirements.

What You’ll Need

Bonus Points

ONE of the below specialization domains :

SIEM / SOAR

Identity Management

Cloud Technologies

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Benefits of Working at CrowdStrike

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social / recreational programs on valid job requirements.

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