Secondary Triage Manager

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Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

Ko wai mātou - About us :

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

Job Description

He aha te tūranga - About the role :

The Integrated Operations Centre (IOC) is seeking a Secondary Triage Manager (STM), based in Auckland. This manager will lead a group of Registered Health Practitioners joining our team as Secondary Triage Clinicians, ensuring they are well supported and enabled to deliver secondary triage activities in line with our national strategy and directives.

This position would suit a person who has some knowledge of the IOC Clinical Hub processes, with experience in operational leadership and who is passionate about clinical excellence.

Ko wai koe - About you :

To be successful in this role you must be able to actively promote clinical excellence through the maintenance of your own clinical skills and be a strong people leader. You will be part of the management for performance and development within the Secondary Triage team.

To be successful in this role, you will have :

• Registered Health Professional with current ATP of Paramedic, or ability to gain ATP.
• Significant experience in Ambulance Operations Management particularly in challenging and technology driven environments
• A background in leadership / supervision, preferably in an emergency service.
• Proven experience at a tactical and or clinical level, with the ability to focus on operational detail and execute strategy, informed by a strong understanding of clinical matters and specific in-depth knowledge of the challenges facing health and social care.
• Excellent written and oral communication skills, including the ability to communicate effectively on complex issues – verbally and in writing.

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on Sunday 12 October.

For further information please contact Melanie Johnson on or for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Job details

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