Head of Digital - Consumer

About the Role

This is a pivotal senior leadership position within the Digital team driving for high performance of Westpac’s critical digital distribution channels. The role is accountable for the strategic direction, management and performance of the digital channels that serve our consumer customers. The role also holds enterprise-wide responsibility for the strategic direction and performance of Westpac’s mobile app banking experiences.

You will lead the vision, scope, business and customer requirements and ongoing evolution of Westpac’s digital experiences within your remit, ensuring they deliver exceptional value and usability for our customers, as well driving business efficiencies for the bank.

What will you bring?

• More than 10 years of exceptional experience in a similar role designing, building, managing and optimising mobile app experience.
• Demonstrable experience driving distribution channel outcomes
• A deep understanding of core business processes and associated technical solutions
• A data-hungry problem solver who is uncomfortable with the status-quo
• A natural story-teller with strong leadership credentials to drive continuous improvement in a matrix-based organisation
• Strong experience formulating and implementing strategy

Working at Westpac

In addition to immersing yourself in a supportive team environment, you\'ll receive some great job perks and benefits including :

Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. We’re a place that values individuality, rewards and recognises differences. We’re a place where you can be your whole self, your best self. We’re recognised as a place where talent is developed and ambitions of all shapes and sizes thrive.

Apply now with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications Close 18 September 2025

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr