Manager / Assistant Senior Manager (Digital Experience & Alumni Relations)

Manager / Assistant Senior Manager (Digital Experience & Alumni Relations)

National University of Singapore – Queenstown

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore.

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world's leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

Job Description

This role blends relationship‑building with digital fluency to strengthen alumni engagement. The incumbent will map alumni connectivity pathways, identify meaningful engagement opportunities, and use insights from data and networks to foster a vibrant, inclusive, and self‑sustaining alumni community. They will curate experiences both digital and in‑person that keep alumni connected, informed, and engaged.

• Lead the integration and optimization of alumni digital touchpoints across Salesforce, LinkedIn and ACP.
• Develop dashboards and insights to track engagement trends and recommend improvements.
• Identify emerging digital trends and technologies relevant to alumni relations and propose pilot initiatives.
• Curate digital spaces and initiatives that encourage alumni interaction, sharing and recognition.
• Translate community insights into actionable engagement plans that combine digital and in‑person experiences.
• Support cross‑border collaborations with global alumni representatives and alumni community initiatives.
• Analyze participation trends and feedback to identify under‑engaged alumni segments and emerging opportunities.

Qualifications

(Appointment job grade will commensurate with the selected candidate's experience)

More Information

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