Senior Advisor – Customer Information | Kaitohutohu Matua – Mohiotanga Kiritaki

Lead, mentor, and shape decisions for Aotearoa - be the expert customers trust at Stats NZ's Information Centre!

Permanent role, based in Wellington / Christchurch / Auckland

Stats NZ | Tatauranga Aotearoa is a central government employer of

• people across Aotearoa New Zealand.

We provide data and statistics to support the decisions of government, Maori and iwi organisations, businesses, non-government organisations, and New Zealanders.

Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come.

We welcome every gender, ethnicity, ability, religion, age, and background and encourage all our people to be their authentic selves.

What's in it for you?

| Nga hua ka riro ki a koe

We encourage you to go to our careers site to learn more about the

Way We Work

at Stats NZ and check out our benefits .

We want working for us to work for you!

Other benefits include :

Balance life and work commitments

Develop and grow your career (coaching, training, study support, and secondments)

Three extra annual leave days (taken during Christmas office closure)

City-based offices that cater to a variety of working styles and needs.

The role | Te tunga

The Information Centre is at the forefront of Stats NZ's relationships with customers, providing them with the data and statistics they need to make good decisions for Aotearoa.

Taking a leadership role within the team, this position will ensure the delivery of an excellent service to customers, while also supporting the wider business.

Lead and support reporting, planning, process improvement, and projects or other initiatives across the wider customer services and support team.

Build relationships across the business to support the activities of the team.

Respond effectively to complex enquiries from customers with official statistics and other information relevant to their needs.

Become an expert in the products and services provided by Stats NZ.

Mentor and coach other advisors to provide an excellent service for our customers.

What We're Looking For :

Enthusiasm for helping customers on a wide range of projects.

You'll have experience working with all sorts of people and be able to engage with people from all walks of life.

Excellent oral and written communication skills.

You'll be comfortable translating technical information into plain English.

Knowledge of Stats NZ published data and statistics and willingness to understand how they can be used for different purposes.

Excellent relationship building skills and experience of taking on other perspectives.

Proven ability to work across teams and with people at various levels of the organisation.

Experience in or willingness to learn about and implement new processes and ways of working as appropriate to enable innovation across the business.

A continuous improvement mindset and ability to drive initiatives.

Knowledge or commitment to developing understanding of Te Tiriti, Tikanga, Te Reo, Te Ao Maori

Demonstrated advocacy for, or support of, diversity and inclusion.

We understand transferable skills can come from experience gained from outside of work.

We encourage you to share all relevant experience irrespective of where it was gained in your application.

We are committed to diversity, equity, inclusion, and lifting our cultural capability.

You don't need to be knowledgeable in all these areas already, but you do need to be on board with learning and have a genuine interest and willingness to grow on this journey with us.

Tell us about yourself in your cover letter, what attracted you to this role, and what you would bring to Stats NZ.

How to apply | Me pehea te tuku tono

If this sounds like you, click on

Apply now

button to be redirect to the application page on our careers site.

The position description is located on the right-hand side of the page.

We will be screening applications as we receive them to move swiftly to interview.

The job may close before the advertised closing date depending on application numbers.

You may be asked to complete a pre-interview screen via phone or video.

Please let us know in your application if we need to make any specific accommodations during our process.

You must have the right to live and work in Aotearoa New Zealand.

Background and various pre-employment checks are part of our recruitment process.

Note to Recruitment Agencies :

unsolicited CVs will not be accepted.

Expertise Contact Centre / Customer Service, Data Insights, Analysis and Customer Reporting

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