Tenant Service Coordinator (Fixed-Term)

OverviewBe the welcoming voice and first point of contact for tenants, helping create positive housing experiences every day.Fixed-Term (12-months) opportunity!

Based in Tauranga's Accessible Properties OfficeAbout the roleAccessible Properties is seeking a Tenant Service Coordinator to be the welcoming first point of contact for our tenants.

You'll provide friendly and inclusive support via phone, email, and in person—managing maintenance requests, responding to inquiries, and ensuring smooth communication between tenants and internal teams.

This role also involves maintaining accurate records, coordinating tenant communications, and providing administrative support to deliver a seamless and accessible service for all tenants.You'll also play a vital role in maintaining accurate records, coordinating tenant communications, and providing administrative support that contributes to a seamless, compliant, and accessible service for all tenants—no matter where they live.

What you will bringExperience : 2-3 years in administrative or customer service roles, ideally within housing or property.

Experience leading a customer service team is a bonus!

Customer Focus : Exceptional service and interpersonal skills, showing empathy, patience, and professionalism.Communication : Clear and confident verbal and written communication with tenants, colleagues, and contractors.Technical Skills : Proficient in Excel and experienced with databases or facilities management systems.Teamwork & Resilience : A calm, collaborative problem-solver who manages priorities effectively under pressure.What's in it for you?

A meaningful role where your empathy and problem-solving skills make a genuine difference in people's lives.The opportunity to work with a supportive, values-driven organisation committed to accessible and inclusive housing.Exposure to a diverse range of tenancy and property management processes, building valuable experience in the housing sector.A collaborative and caring team environment that values professionalism, respect, and continuous improvement.About usThe IHC Group is made up of our charitable programmes and three wholly owned subsidiaries, committed to supporting people with intellectual disabilities to lead satisfying lives in the community and to providing housing and tenancy services to people in need.How to ApplySubmit an online application by selecting the 'Apply' button.

As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role.

If you have any questions about the application process, please email

• IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool.

We encourage candidates of all backgrounds to apply.

We welcome all kinds of diversity and the different perspectives such diversity brings to our work.

Applicants must have the legal right to work in New Zealand.

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