Customer Journey Manager / Service Designer - 18 Months Fixed Term

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Customer Journey Manager / Service Designer - 18 Months Fixed Term

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal : to improve the financial wellbeing and sustainability of our millions of customers

Mō te tūranga - About the role

As a Customer Journey Manager / Service Designer , you’ll play a pivotal role in shaping the future of our digital experiences, working on a fast-paced tech transformation project. You’ll work closely with stakeholders across the bank to build a view of the customer experience aligned to customer needs.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type : 18 Months

Role Location : Wellington or Auckland

Work Hours : 37.5 hours with flexibility available

Ka aha tō rā e kite ai - What will your day look like

As a Customer Journey Manager you will :

• Work with key stakeholders across the bank to build a view of the customer experience, aligned to customer needs and key customer journeys and interactions, including areas such as Financial Wellbeing, Vulnerability and other areas of focus as they are identified
• Collaborate to build insights that help understand customer needs and moments that matter along the different customer journeys.
• Identify key gaps or opportunities in our customer experience, and identify what work may be required to address these gaps and opportunities.
• Develop appropriate outputs and frameworks to ensure a consistent approach to customer journey management
• Ensure alignment with other colleagues involved in discovery work such as process specialists, business analysts and business architects.

To grow and be successful in this role, you will ideally bring the following :

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

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